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service desk
(3449 results)-
Blog Post
10 virtual appliances that can simplify your job
September 27, 2012 10:43am PDT
If you've never worked with virtual appliances, you owe it to yourself to check them out. Here are 10 good ones that will give you an idea of what they can do for you.
8 Latest comment by atmail
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Whitepapers
Integrating Network Monitoring and the Help Desk for Expedited Problem Resolution
September 25, 2012 12:00am PDT
You Really CAN Speed Help Desk Problem Resolution It's no secret - when an issue hits the help desk, you need to solve it RIGHT NOW. Are you getting to resolution time fast enough? In this Quest...
Provided by: Quest Software, now a part of Dell
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Whitepapers
Taking the Help Desk Further
September 25, 2012 12:00am PDT
Get the Most From Your Help Desk! Organizations that have implemented at least a basic help desk system know how valuable these solutions are. By helping to coordinate user requests and IT's...
Provided by: Quest Software, now a part of Dell
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Downloads
Quest Workspace Help Desk
September 17, 2012 12:00am PDT
Help Desk Authority provides automated ticket workflows, self-service dashboards and detailed reports to help small to mid-sized organizations quickly track, identify and resolve help desk issues.
Provided by: Quest Software, now a part of Dell
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Discussion Threads
The cloud and the help desk: How is support provided?
September 16, 2012 9:54pm PDT
The cloud and the help desk: How is support provided? article root query about TechRepublic services to customer WHAT TYPE OF SERVICES PROVIDE BY TECHREPUBLIC TO CUSTOMER? TR doesn't really have...
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Discussion Threads
The cloud and the help desk: How is support provided?
September 14, 2012 11:32pm PDT
The cloud and the help desk: How is support provided? article root Rosalind Benavides Many helpdesk service companies happily take the money and redirect support calls to rooms full of...
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Blog Post
The cloud and the help desk: How is support provided?
September 14, 2012 6:00am PDT
Nick Hardiman looks at the cloud from a help desk perspective. Outsourcing support is not a new concept, but how will the advance of the cloud affect customer service issues?
2 Latest comment by HAL 9000
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Whitepapers
Results of the Implementation of IP Multimedia Subsystem in One Telecom Operator for the ITIL Incident Management and Problem Management Process
September 12, 2012 12:00am PDT
This paper describes the implementation and using of the IP Multimedia Subsystem (IMS) in one Telecom operator in Bosnia and Herzegovina. In the first part of the paper, is described the design,...
Provided by: NORTH ATLANTIC UNIVERSITY UNION
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Discussion Threads
How to leverage support for the DIY generation
September 11, 2012 6:30am PDT
How to leverage support for the DIY generation article root I'm not certain that DIY technologist translates into competent IT professional. I would posit that today’s electronic biosphere is so...
2 Started by Charles Bundy | Latest comment by mayp
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Blog Post
How to leverage support for the DIY generation
September 10, 2012 6:04am PDT
The DIY generation--the newest entrants to the workforce are the first generation of do-it-yourself technologists IT leaders have had to deal with en masse. Here's how to leverage their support.
2 Latest comment by mayp
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Whitepapers
AIIM Capture Industry Watch 2012
September 10, 2012 12:00am PDT
For centuries, paper has been the communication medium of business. We use it to collect data, to carry signatures, to drive the business process, and to provide an auditable record of outcomes....
Provided by: IBM
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Whitepapers
Why Your Current Service Desk Is Failing Your Business and What To Do About It
September 10, 2012 12:00am PDT
This paper analyses why legacy and even newer platforms are not delivering on business expectations: Top challenges faced by organisations 4 key requirements for a true service management...
Provided by: Computer Associates
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Discussion Threads
Five easy ways to eliminate those annoying help desk calls
September 5, 2012 11:56am PDT
Five easy ways to eliminate those annoying help desk calls article root Train the help desk - bingo Give staff the tools they need to properly field calls. Don't just hand Tim the mail clerk a...
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Blog Post
Five easy ways to eliminate those annoying help desk calls
September 5, 2012 9:37am PDT
Nearly all IT departments are overworked and understaffed right now. And in many organizations, no area is feeling the crunch more than the help desk. Here are some ways to reduce the volume of...
15 Latest comment by rob.hock1
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Whitepapers
Five Tips For Improving Customer Experience - Starting With The Support Desk
September 1, 2012 12:00am PDT
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer...
Provided by: LogMeIn
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Discussion Threads
CIOs predict the death of the PC and the desk phone
August 29, 2012 5:54am PDT
CIOs predict the death of the PC and the desk phone article root Not as "revolutionary" as it sounds Whether what you have is called a "PC" is pretty irrelevant... You'll have a monitor, a...
143 Started by tom.marsh@... | Latest comment by BeerGuy62
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Blog Post
CIOs predict the death of the PC and the desk phone
August 29, 2012 4:03am PDT
Mobile working means we will soon be bidding farewell to some of the staples of business tech.
143 Latest comment by BeerGuy62
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Blog Post
Manage Google Apps with roles and privileges
August 24, 2012 8:40am PDT
Google Apps has the ability to assign roles and privileges to users to delegate responsibilities.
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Whitepapers
Gartner Magic Quadrant for IT Service Support Management Tools
August 20, 2012 12:00am PDT
IT service support management (ITSSM) tools offer a tighter integration of functions that correlates with the activities of the broader IT support organisation. IT service desk tools themselves...
Provided by: LANDesk Software, Inc.
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Whitepapers
Gartner Magic Quadrant for IT Service Support Management Tools
August 20, 2012 12:00am PDT
IT service support management (ITSSM) tools offer a tighter integration of functions that correlates with the activities of the broader IT support organisation. IT service desk tools themselves...
Provided by: LANDesk Software, Inc.
