service desk

Blog Post

Big Data and the cloud throw down the guantlet for IT department

May 12, 2013 7:25am PDT

IT/business alignment has gone from something you should consider to further your IT department to something you should do to keep your IT department employed.

1

Blog Post

A strategy to improve application development

May 10, 2013 12:19pm PDT

Following these strategies will help ensure the business value of your app development projects.

Whitepapers

The Economist Report: Scaling SMEs - Building a flexible platform for growth

May 9, 2013 12:00am PDT

This report by the Economist Intelligence Unit discusses how highgrowth small and mid-sized enterprises (SMEs) are scaling their organisations to provide resources for growth whilst ensuring...

Provided by: SAP

Discussion Threads

Apps for the data center technician's iPhone

May 3, 2013 5:26am PDT

Apps for the data center technician's iPhone article root Don't forget about http://www.get-console.com/ Get Console is a portable field engineer app that runs on Apple iPad and iPhone, enabling...

2 Started by mobilejray  |  Latest comment by jcbronson@...

Discussion Threads

10 timesaving strategies for the help desk

April 23, 2013 11:07am PDT

10 timesaving strategies for the help desk article root Re #5 & #6 Re #5 If the user is having a problem with an application, what would wiping the HD and reinstalling Windows accomplish? Re #6...

12 Started by n2add@...  |  Latest comment by noxigen

Discussion Threads

10 timesaving strategies for the help desk

April 21, 2013 6:58pm PDT

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Blog Post

10 timesaving strategies for the help desk

April 19, 2013 5:00am PDT

Vague descriptions, off-the-wall requests, and ad hoc 'quick questions' can slow help desk operations to a crawl. Try these tricks to remove obstacles and speed things up.

12 Latest comment by noxigen

Blog Post

Cloud app integrations extend the Do social platform's value

March 18, 2013 9:33pm PDT

The Do app now integrates with cloud applications, including Dropbox and Google Drive. Find out how the integrations promote better project/task management and collaborations.

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Whitepapers

The Future of the Service Desk

March 5, 2013 12:00am PST

The speed of technical innovation is accelerating with consequences both scary and exciting for IT service desks and customer contact centres. "Today phones have voice recognition, plan the...

Provided by: GoToAssist

Blog Post

10 things you can do to improve your application development

February 27, 2013 1:13pm PST

The dev landscape is changing to accommodate the demands of today's apps. These strategies will help ensure the business value of your development projects.

Whitepapers

Reducing profile corruption - Cutting costs and increasing productivity

February 21, 2013 12:00am PST

User Profile Corruption is one the most costly, and common aspects of desktop management. It is a time-consuming IT task which also impacts the business through loss of user productivity and high...

Provided by: AppSense

Webcasts

On-demand Webcast: ITAM and ITSM are converging but they should never have been apart

February 13, 2013 12:00am PST

For many organizations IT asset management (ITAM), including software asset management (SAM), has long been the poor relation to corporate IT service management (ITSM) activity. It has been on the...

Provided by: BMC Software

Webcasts

Live Webcast - ITAM and ITSM are converging but they should never have been apart

February 13, 2013 12:00am PST

For many organizations IT asset management (ITAM), including software asset management (SAM), has long been the poor relation to corporate IT service management (ITSM) activity. It has been on the...

Provided by: BMC Software

Webcasts

Webcast - ITAM and ITSM are converging but they should never have been apart

February 13, 2013 12:00am PST

For many organizations IT asset management (ITAM), including software asset management (SAM), has long been the poor relation to corporate IT service management (ITSM) activity. It has been on the...

Provided by: BMC Software

Webcasts

Webcast: ITAM and ITSM are converging but they should never have been apart

February 13, 2013 12:00am PST

For many organizations IT asset management (ITAM), including software asset management (SAM), has long been the poor relation to corporate IT service management (ITSM) activity. It has been on the...

Provided by: BMC Software

Webcasts

Live Webinar: ITAM and ITSM are converging but they should never have been apart

February 13, 2013 12:00am PST

For many organizations IT asset management (ITAM), including software asset management (SAM), has long been the poor relation to corporate IT service management (ITSM) activity. It has been on the...

Provided by: BMC Software

Discussion Threads

Google Apps and the consumerization of the help desk

February 12, 2013 11:21am PST

Google Apps and the consumerization of the help desk article root Help Desk What tools do you use to manage your help desk? Are the tools cloud-based?

1 Started by Mark W. Kaelin  | 

Blog Post

Google Apps and the consumerization of the help desk

February 12, 2013 11:19am PST

Google Apps integration increases the consumerization of today's cloud-based help desk platforms. Will Kelly shows you some leading examples.

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Discussion Threads

Don't be premature in closing your help desk

January 21, 2013 6:19am PST

Don't be premature in closing your help desk article root Agree Furthermore, lets create more help desk jobs here in the U.S. I believe there is a unanimous appreciation from all sides of the...

14 Started by WZ17  |  Latest comment by adrian.ron

Blog Post

Don't be premature in closing your help desk

January 21, 2013 5:28am PST

The new generation's familiarity with technology does not mean it's capable of troubleshooting. Think twice before you let go of your help desk.

14 Latest comment by adrian.ron