service desk News and Other Resources

Blog Post

Big Data and the cloud throw down the guantlet for IT department

May 12, 2013 7:25am PDT

IT/business alignment has gone from something you should consider to further your IT department to something you should do to keep your IT department employed.

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Blog Post

A strategy to improve application development

May 10, 2013 12:19pm PDT

Following these strategies will help ensure the business value of your app development projects.

Blog Post

10 timesaving strategies for the help desk

April 19, 2013 5:00am PDT

Vague descriptions, off-the-wall requests, and ad hoc 'quick questions' can slow help desk operations to a crawl. Try these tricks to remove obstacles and speed things up.

11 Latest comment by rhal

Blog Post

Cloud app integrations extend the Do social platform's value

March 18, 2013 9:33pm PDT

The Do app now integrates with cloud applications, including Dropbox and Google Drive. Find out how the integrations promote better project/task management and collaborations.

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Blog Post

10 things you can do to improve your application development

February 27, 2013 1:13pm PST

The dev landscape is changing to accommodate the demands of today's apps. These strategies will help ensure the business value of your development projects.

Blog Post

Google Apps and the consumerization of the help desk

February 12, 2013 11:19am PST

Google Apps integration increases the consumerization of today's cloud-based help desk platforms. Will Kelly shows you some leading examples.

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Blog Post

Don't be premature in closing your help desk

January 21, 2013 5:28am PST

The new generation's familiarity with technology does not mean it's capable of troubleshooting. Think twice before you let go of your help desk.

14 Latest comment by adrian.ron

Blog Post

PowerShell Studio 2012: Full-featured tool provides extra help

January 4, 2013 6:00am PST

Derek Schauland reviews what is included in PowerShell Studio 2012, a third-party tool to help you learn and use PowerShell commands.

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Blog Post

How the tech chiefs' secret charm offensive wants to make the business love IT

November 23, 2012 7:50am PST

CIOs are using some tricks borrowed from PR and marketing to make themselves and their projects more visible to the rest of the business.

3 Latest comment by uk-hosted

Blog Post

Help for Mac help desks

November 20, 2012 9:00am PST

Erik Eckel recommends Apple's own professionally produced documentation to help both administrators and users find the help they need. Here's where to find it.

5 Latest comment by compudizzal@...

Blog Post

Sitting at your desk could be killing you

October 29, 2012 3:51am PDT

If your job requires a lot of sitting, you could be putting your health at danger. Here are some steps to avoid this.

52 Latest comment by gechurch

Blog Post

Build out your Windows 8 deployment team

October 26, 2012 8:52am PDT

Adding specialists to your Windows 8 deployment team can help save your team from being bogged down in user questions. Will Kelly shares some insight about the value of these specialists.

Blog Post

Think the helpdesk is disposable? Time to think again.

October 26, 2012 8:31am PDT

Just because everyone uses a computer it doesn't mean they can fix them when they go wrong. Let's kill off the myth that we live in a new age of IT literacy.

42 Latest comment by Deadly Ernest

Blog Post

10 IT relics I really miss

October 22, 2012 4:44am PDT

Do you remember the days of BBSes and shareware subscriptions, magazines full of BASIC code for your CoCo, and true desktop cases? Take a techie stroll down memory lane.

422 Latest comment by Garden Gnome

Blog Post

Free Helpdesk stands out for its easy setup and user friendliness

October 5, 2012 10:07am PDT

Free Helpdesk does not offer a lot of bells and whistles, though it does an incredibly good job of being a simple and intuitive way for your IT department to organize support requests.

4 Latest comment by dmitrymin

Blog Post

10 virtual appliances that can simplify your job

September 27, 2012 10:43am PDT

If you've never worked with virtual appliances, you owe it to yourself to check them out. Here are 10 good ones that will give you an idea of what they can do for you.

8 Latest comment by atmail

Blog Post

The cloud and the help desk: How is support provided?

September 14, 2012 6:00am PDT

Nick Hardiman looks at the cloud from a help desk perspective. Outsourcing support is not a new concept, but how will the advance of the cloud affect customer service issues?

2 Latest comment by HAL 9000

Blog Post

How to leverage support for the DIY generation

September 10, 2012 6:04am PDT

The DIY generation--the newest entrants to the workforce are the first generation of do-it-yourself technologists IT leaders have had to deal with en masse. Here's how to leverage their support.

2 Latest comment by mayp

Blog Post

Five easy ways to eliminate those annoying help desk calls

September 5, 2012 9:37am PDT

Nearly all IT departments are overworked and understaffed right now. And in many organizations, no area is feeling the crunch more than the help desk. Here are some ways to reduce the volume of...

15 Latest comment by rob.hock1