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service desk
(225 results)-
Blog Post
Big Data and the cloud throw down the guantlet for IT department
May 12, 2013 7:25am PDT
IT/business alignment has gone from something you should consider to further your IT department to something you should do to keep your IT department employed.
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Blog Post
A strategy to improve application development
May 10, 2013 12:19pm PDT
Following these strategies will help ensure the business value of your app development projects.
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Blog Post
10 timesaving strategies for the help desk
April 19, 2013 5:00am PDT
Vague descriptions, off-the-wall requests, and ad hoc 'quick questions' can slow help desk operations to a crawl. Try these tricks to remove obstacles and speed things up.
11 Latest comment by rhal
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Blog Post
Cloud app integrations extend the Do social platform's value
March 18, 2013 9:33pm PDT
The Do app now integrates with cloud applications, including Dropbox and Google Drive. Find out how the integrations promote better project/task management and collaborations.
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Blog Post
10 things you can do to improve your application development
February 27, 2013 1:13pm PST
The dev landscape is changing to accommodate the demands of today's apps. These strategies will help ensure the business value of your development projects.
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Blog Post
Google Apps and the consumerization of the help desk
February 12, 2013 11:19am PST
Google Apps integration increases the consumerization of today's cloud-based help desk platforms. Will Kelly shows you some leading examples.
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Blog Post
Don't be premature in closing your help desk
January 21, 2013 5:28am PST
The new generation's familiarity with technology does not mean it's capable of troubleshooting. Think twice before you let go of your help desk.
14 Latest comment by adrian.ron
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Blog Post
PowerShell Studio 2012: Full-featured tool provides extra help
January 4, 2013 6:00am PST
Derek Schauland reviews what is included in PowerShell Studio 2012, a third-party tool to help you learn and use PowerShell commands.
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Blog Post
How the tech chiefs' secret charm offensive wants to make the business love IT
November 23, 2012 7:50am PST
CIOs are using some tricks borrowed from PR and marketing to make themselves and their projects more visible to the rest of the business.
3 Latest comment by uk-hosted
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Blog Post
Help for Mac help desks
November 20, 2012 9:00am PST
Erik Eckel recommends Apple's own professionally produced documentation to help both administrators and users find the help they need. Here's where to find it.
5 Latest comment by compudizzal@...
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Blog Post
Sitting at your desk could be killing you
October 29, 2012 3:51am PDT
If your job requires a lot of sitting, you could be putting your health at danger. Here are some steps to avoid this.
52 Latest comment by gechurch
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Blog Post
Build out your Windows 8 deployment team
October 26, 2012 8:52am PDT
Adding specialists to your Windows 8 deployment team can help save your team from being bogged down in user questions. Will Kelly shares some insight about the value of these specialists.
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Blog Post
Think the helpdesk is disposable? Time to think again.
October 26, 2012 8:31am PDT
Just because everyone uses a computer it doesn't mean they can fix them when they go wrong. Let's kill off the myth that we live in a new age of IT literacy.
42 Latest comment by Deadly Ernest
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Blog Post
10 IT relics I really miss
October 22, 2012 4:44am PDT
Do you remember the days of BBSes and shareware subscriptions, magazines full of BASIC code for your CoCo, and true desktop cases? Take a techie stroll down memory lane.
422 Latest comment by Garden Gnome
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Blog Post
Free Helpdesk stands out for its easy setup and user friendliness
October 5, 2012 10:07am PDT
Free Helpdesk does not offer a lot of bells and whistles, though it does an incredibly good job of being a simple and intuitive way for your IT department to organize support requests.
4 Latest comment by dmitrymin
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Blog Post
10 virtual appliances that can simplify your job
September 27, 2012 10:43am PDT
If you've never worked with virtual appliances, you owe it to yourself to check them out. Here are 10 good ones that will give you an idea of what they can do for you.
8 Latest comment by atmail
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Blog Post
The cloud and the help desk: How is support provided?
September 14, 2012 6:00am PDT
Nick Hardiman looks at the cloud from a help desk perspective. Outsourcing support is not a new concept, but how will the advance of the cloud affect customer service issues?
2 Latest comment by HAL 9000
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Blog Post
How to leverage support for the DIY generation
September 10, 2012 6:04am PDT
The DIY generation--the newest entrants to the workforce are the first generation of do-it-yourself technologists IT leaders have had to deal with en masse. Here's how to leverage their support.
2 Latest comment by mayp
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Blog Post
Five easy ways to eliminate those annoying help desk calls
September 5, 2012 9:37am PDT
Nearly all IT departments are overworked and understaffed right now. And in many organizations, no area is feeling the crunch more than the help desk. Here are some ways to reduce the volume of...
15 Latest comment by rob.hock1
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Blog Post
CIOs predict the death of the PC and the desk phone
August 29, 2012 4:03am PDT
Mobile working means we will soon be bidding farewell to some of the staples of business tech.
143 Latest comment by BeerGuy62

































