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service desk
(192 results)-
White Papers
How to benefit from mixing business and personal devices
April 18, 2012 12:00am PDT
Working from home used to mean you had to lug home a briefcase full of paper or the heavy company laptop. Now, chances are employees have a laptop or desktop computer of their own at home that is...
Provided by: Research In Motion
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White Papers
Three keys to combining BYOD and security
April 17, 2012 12:00am PDT
Employee devices, from smartphones to tablets, are ubiquitous in the workplace now. They help workers to be more mobile and empower them to make decisions away from their desks. But mobility can...
Provided by: Research In Motion
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White Papers
A New Transformative Approach for Minimizing the Risk of IT Changes
April 12, 2012 12:00am PDT
Current methods of IT change management ranging from CMDBs to service desks do not give administrators what they need to understand the risks or potential impacts of proposed changes. A new,...
Provided by: ITinvolve, Inc.
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White Papers
5 Hidden Costs of Using "Free" and Legacy Tools for Support
November 3, 2011 12:00am PDT
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. Do you know what hidden costs their lack of helpdesk-specific management...
Provided by: LogMeIn
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White Papers
Legacy Remote Control Tools: Not Built for Today's Helpdesk
November 3, 2011 12:00am PDT
Explore the challenges of supporting a remote workforce with legacy tools such as RDP™, pcAnywhere™, VPNs and VNC™ and identify best practices you can use to choose helpdesk tools that better...
Provided by: LogMeIn
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White Papers
Desktop to cloud: Browser migration in the enterprise
October 3, 2011 12:00am PDT
Business is in the cloud, not at the desk. Instead of accessing information in the office, we now need real-time answers from our business applications in any place, at any time, relying more and...
Provided by: ChangeBASE
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White Papers
A CBR-based Approach to ITIL-Based Service Desk
October 1, 2011 12:00am PDT
During the last 20 years ITIL (IT Infrastructure Library) has been evolving with the latest version published in 2007. Incident Management and Problem Management are two main activities of ITIL...
Provided by: Journal of Computing
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White Papers
How old remote support tools hinder your helpdesk
September 21, 2011 12:00am PDT
It wouldn't be efficient to use flint and steel to start a fire in modern times, so why would your corporate helpdesk use outdated tools to support remote workers? A modern enterprise includes...
Provided by: LogMeIn
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White Papers
Alcatel-Lucent Converged Network Solution: The cost-effective, application fluent approach to network convergence
September 1, 2011 12:00am PDT
Today, corporate networks are facing unprecedented challenges caused by three trends: the need to deliver mission-critical, real-time applications; the explosion of new devices such as IP desk...
Provided by: Alcatel Lucent Enterprise
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White Papers
Near Field Sensing in Wireless LANs
July 11, 2011 12:00am PDT
Miscellaneous WLAN-based localization methods focus on preferably precise location estimation and tracking. However, the infrastructure of a WLAN system can also be utilized for relative spatial...
Provided by: IARIA
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White Papers
Leveraging Your Service Desk To Scale Your MSP Business
July 7, 2011 12:00am PDT
For the MSP, service desk capabilities play a critical role in the level of service that customers receive, and in the degree to which those services are delivered efficiently and profitably. In...
Provided by: CA (Computer Associates)
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White Papers
An Approach of Chunk-based Task Runtime Prediction for Self-Scheduling on Multi-core Desk Grid
July 1, 2011 12:00am PDT
Self-Scheduling is a dynamic and adaptive loop scheduling approach to reduce the total execution time for a task running in the cluster or grid environment. This paper focuses on how to use and...
Provided by: Academy Publisher
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White Papers
Best Practices for PC Lockdown and Control Policies
June 9, 2011 12:00am PDT
In general, an environment that is more locked down has less changes and less variation from a known good configuration. End users are more limited in their ability to install applications,...
Provided by: Viewfinity
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White Papers
South by South-East or Sitting at the Desk. Can Orientation be a Place?
April 29, 2011 12:00am PDT
Location is a key information for context-aware systems. While coarse-grained indoor location estimates may be obtained quite easily (e.g. based on WiFi or GSM), finer-grained estimates typically...
Provided by: Institute of Electrical and Electronics Engineers
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White Papers
A Matching Model Of The Academic Publication Market
April 28, 2011 12:00am PDT
This paper provides a dynamic analysis of the market for academic publications. Given imperfect information about journals' editorial line, authors can sometimes target a wrong journal; in turn,...
Provided by: Centre pour la Communication Scientifique Directe
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White Papers
White Paper: Five Keys to a Successful Identity & Access Management Implementation
March 7, 2011 12:00am PST
Using these five best practices to guide an IAM implementation brings numerous benefits. For one, the phased approach enables you to quickly realize value from your investment, rather than waiting...
Provided by: CA
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White Papers
Using Six Sigma to Improve IT Help Desk Customer Service
March 5, 2011 12:00am PST
Within most organizations, the Information Technology (IT) department typically provides the infrastructure, implementation, and administration of hardware, software, networking, and database...
Provided by: University of Houston
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White Papers
How to build custom business solutions for iPhone and iPad
March 1, 2011 12:00am PST
The iPad and iPhone are winning over businesses, and desk-bound databases are a thing of the past. With FileMaker Pro and FileMaker Go, you can create custom-tailored business solutions that run...
Provided by: FileMaker
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White Papers
When Reality Hits ITIL-Implementations
January 18, 2011 12:00am PST
Is implementing ITIL really simple? It is easy to hear about ITIL from a consultant or read from a blog or even attend an ITIL course, but the hardest part comes while implementing those processes...
Provided by: ManageEngine
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White Papers
U.S. Foreign-Exchange-Market Intervention And The Early Dollar Float: 1973 - 1981
December 1, 2010 12:00am PST
The dollar's depreciation during the early floating rate period, 1973 - 1981, was a symptom of the Great Inflation. In that environment, sterilized foreign exchange interventions were ineffective...
Provided by: National Bureau of Economic Research
