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service desk
(6 results)-
Video
TR Dojo: Five mistakes to avoid when supporting mobile devices
November 2, 2010 7:50am PDT
Bill Detwiler outlines five mistakes that IT departments should avoid when supporting smartphones and mobile devices. Once you’ve watched this TR Dojo video, you can find a link to the original...
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Video
IT Dojo: Understanding what users say and what they really mean
March 2, 2009 11:07am PST
Work in IT long enough and you'll notice that users repeat several key phrases. Novice techs may take these expressions at face value, but IT veterans know that these phrases often have hidden...
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Video
IT Dojo: Five secrets to start a new help desk job off right
January 26, 2009 5:18am PST
When you start a new help desk job, you need to get a few things straight before the calls begin rolling in, and not all of them will be covered in your training manual. In this IT Dojo video,...
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Video
IT Dojo: Build a complete IT toolkit for go-anywhere tech support
January 16, 2009 11:41am PST
Whether you're traveling across the city or going from one side of the building to the other, there's nothing more irritating than being on a support call and not having the right tools. Since...
13 Latest comment by TheGhostTech
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Video
IT Dojo: Take control of any Windows PC on the Internet with CrossLoop
May 12, 2008 10:49am PDT
Remotely controlling an end user's PC across the Internet can be complicated. Remote support tools, like Windows Remote Desktop and VNC, simplify the process, but even these programs can trip up a...
3 Latest comment by pierre3787@...
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Video
IT Dojo: Quickly map drive letters in Windows XP with SUBST, PUSHD, and POPD
April 29, 2008 7:18am PDT
Mapping drive letters in Windows XP is a common task. It's not a complicated process, but you can save time with a few easy shortcuts. In this IT Dojo video, Bill Detwiler demonstrates three old...
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Videos
The Workday Advantage: Human Capital Management in the cloud
March 1, 2013 12:00am PST
Leighanne Levensaler, VP of Product Strategy at Workday, speaks about the challenges HR professionals face with legacy human resource systems and how they can become the workforce authority with...
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Videos
Salesforce's Rypple puts a social spin on performance reviews
March 16, 2012 4:52am PDT
At a Cloudforce in San Francisco, Salesforce.com COO George Hu demos the company's new social based HR performance management tool. Rypple uses social tools to set goals and objectives and...
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Videos
Google rolls out music service to masses
November 18, 2011 4:59am PST
At a Google press event in Los Angeles, the company officially launches its music service and store. Now open to all, the service enables users to upload their music libraries to Google's servers,...
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Videos
TR Dojo: Automatically restart a failed service in Windows 7
November 3, 2011 11:05am PDT
Bill Detwiler shows you how to configure a Windows 7 service to automatically restart after it fails. Once you’ve watched this TR Dojo video, you can find a link to the original TechRepublic...
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Videos
TR Dojo: Create custom MMCs the right way with these five tips
September 9, 2011 6:05am PDT
Building your own Microsoft Management Consoles lets you consolidate the tools you routinely use, so you can streamline your daily admin chores. Bill Detwiler give you five tips for creating...
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Videos
TR Dojo: Find unused computer accounts in Active Directory with dsquery
July 5, 2011 8:33am PDT
Bill Detwiler shows you how to find stale AD computer accounts using dsquery and suggest ways to handle the ones you uncover. Once you’ve watched this TR Dojo video, you can find a link to the...
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Videos
LEGO Mindstorms NXT 2.0 Printer robot
June 17, 2011 5:48am PDT
Geekend contributor Wally Bahny shares video footage of the LEGO Mindstorms NXT 2.0 Printer bot he built.
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Videos
The Future Of... Credit Cards
February 14, 2011 7:09am PST
They're a modern-day must. Anyone who's ever forgotten their credit card at home or worse, lost it, knows exactly how crucial that piece of plastic truly is. With rampant fraud and ID theft...
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Videos
Protecting privacy in the age of location-based services
January 28, 2011 4:34am PST
At a Churchill Club event in Mountain View, Calif., executives from Silicon Valley discuss the delicate line companies walk between protecting privacy and offering better location-based services.
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Videos
TR Dojo: Diagnose slow Windows 7 boot with Event Viewer
December 14, 2010 7:51am PST
Bill Detwiler shows you how to use the Windows 7 Event Viewer to track down potential causes of long boot times. Once you’ve watched this TR Dojo video, you can find a link to the original...
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Videos
TR Dojo: Five mistakes to avoid when supporting mobile devices
November 2, 2010 7:50am PDT
Bill Detwiler outlines five mistakes that IT departments should avoid when supporting smartphones and mobile devices. Once you’ve watched this TR Dojo video, you can find a link to the original...
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Videos
TR Dojo: Five Active Directory design best practices
October 25, 2010 7:19am PDT
Bill Detwiler shares five Active Directory best practices that can help you maximize efficiency, simplify maintenance, and effectively manage AD as your organization grows. Once you’ve watched...
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Videos
TR Dojo: Five tips for improving a new Windows PC
3 Latest comment by TobiF | October 19, 2010 8:45am PDT
Bill Detwiler shares five tips for setting up a new computer that every PC owner should consider before going online. Once you've watched this TR Dojo video, you can find a link to the original...
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Videos
TR Dojo: Five things you should know before cleaning out your Active Directory database
August 17, 2010 7:43am PDT
Bill Detwiler shares five things every network administrator should know before they degunk their network’s Active Directory database. Once you’ve watched this TR Dojo video, you can find a link...
