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service desk
(6 results)-
Book Chapters
Optimize a sluggish Windows Vista system
August 16, 2007 12:00am PDT
Dig deep using expert-level tools and techniques to optimize your Windows Vista system. Microsoft Windows Vista Help Desk offers step-by-step guidance to using these tools effectively whether or...
Provided by: Que Publishing
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Book Chapters
Troubleshoot Windows XP and Windows applications
April 14, 2006 12:00am PDT
This sample chapter, taken from Leo Laporte's PC Help Desk, offers troubleshooting solutions for Windows XP and Windows applications. This sample chapter, taken from Leo Laporte's PC Help Desk,...
Provided by: Que Publishing
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Book Chapters
Hacking Windows XP and Windows Server 2003
January 11, 2006 12:00am PST
Learn how to recognize and fight common Windows XP and Windows Server 2003 hacking techniques. This sample chapter, taken from McGraw-Hill's Hacking Exposed, Fifth Edition, provides detailed...
Provided by: McGraw-Hill Professional
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Book Chapters
Measure help desk performance more effectively
July 6, 2005 12:00am PDT
This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk...
Provided by: McGraw-Hill Professional
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Book Chapters
Learn critical success factors for optimal help desk organization
June 30, 2005 12:00am PDT
This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines the different ways help desks are organized and structured. When determining a help desk's...
Provided by: McGraw-Hill Professional
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Book Chapters
Organizing the help desk
June 1, 2005 12:00am PDT
Whether you're building a help desk from the ground up or reorganizing an existing shop, the structure you create should be based on your customers' needs, your budget, your business' culture, and...
Provided by: HDI
Additional Results
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Book chapters
Mobile Device Management for Dummies
September 1, 2009 12:00am PDT
Every day, more and more of your enterprise - along with its data and transactions - is moving to the frontlines where you interact directly with your customers. The frontlines present a key...
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Book chapters
Get a handle on service-oriented design methodology
August 7, 2008 12:00am PDT
The discipline of service-oriented modeling and design provides guidelines for effectively designing an SOA using services, service components, and process flows. This chapter from Executing SOA:...
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Book chapters
Super Affiliate Marketing Secrets
May 17, 2008 12:00am PDT
As an ongoing way to create income opportunities, affiliate marketing has captured the imagination and attention of a number of entrepreneurs over the last decade. This paper has some background...
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Book chapters
Project management screw-up #5: Lacking the right sponsorship
May 13, 2008 12:00am PDT
For any project to succeed, it's crucial to get an appropriate level of sponsorship. This sample chapter from The Project Management Advisor: 18 Major Project Screw-ups, and How to Cut Them off at...
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Book chapters
Integrate services into business processes to achieve your SOA objectives
May 8, 2008 12:00am PDT
A correctly implemented service-oriented architecture (SOA) is built on flexible and effective business and infrastructure services. This sample chapter from Implementing SOA: Total Architecture...
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Book chapters
Project management screw-up #1: Failing to address the right problem
April 17, 2008 12:00am PDT
One of the easiest ways to spin your wheels and waste your time on a project is to lose sight of just what the project is supposed to address. This sample chapter from The Project Management...
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Book chapters
Get an inside look at System Center Operations Manager 2007
March 25, 2008 12:00am PDT
System Center Operations Manager (OpsMgr) 2007 is designed to help you monitor and manage your IT services. But to deploy and support OpsMgr most effectively, it helps to know a little bit about...
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Book chapters
Master the fundamentals of audio and video conferencing over IP networks
October 24, 2007 12:00am PDT
As voice over IP (VoIP) technology becomes mainstream, the conferencing and collaboration markets are following its lead. Enterprise networks are deploying new conferencing technology using IP...
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Book chapters
Examine the Cisco ONS 15454 MSPP, its components, and a network design example
October 19, 2007 12:00am PDT
The Cisco ONS 15454 is a highly flexible and scalable multiservice platform and one of the most widely deployed multiservice provisioning platform (MSPP) systems worldwide. Service providers and...
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Book chapters
Explore the history, applications, business challenges, and technical issues surrounding broadband wireless
October 11, 2007 12:00am PDT
Receive a high-level overview of broadband wireless concepts in this chapter download from Understanding the Fundamentals of WiMAX: Understanding Broadband Wireless Networking. Study its history,...
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Book chapters
Perfect Phrases For Customer Service
October 1, 2007 12:00am PDT
Every manager and employee has heard the phrase "The customer is always right." But let's face it. Sometimes the customer is misinformed or confused - or just downright difficult to deal with....
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Book chapters
Project Management: 24 Steps To Help You Master Any Project
October 1, 2007 12:00am PDT
Project Management gives you 24 concise, practical lessons for becoming a high-performing, well-regarded, and well-rewarded project manager. Detailing every stage of successful project management,...
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Book chapters
Demystify service orientation and learn how it is transforming distributed computing
September 10, 2007 12:00am PDT
The fundamental goal of SOA and service orientation is to produce something with repeatable value, long-term benefit, and inherent flexibility for the strategic good of the organization. The...
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Book chapters
Get to know Microsoft Project and the project management domain
September 10, 2007 12:00am PDT
Explore using Microsoft Project within the domain of project management in this chapter download from Special Edition Using Microsoft Office Project 2007. Identify accepted standards and...
