service level management

Blog Post

Service level agreements of paramount importance to software-as-a-service adoption

February 29, 2008 7:29am PST

Software-as-a-service has been the buzzword that promises to provide prompt services while keeping companies shielded from the problems of implementation and maintenance of software. However, with...

Blog Post

Service Level Dashboard 2.0 is available for SCOM 2007

November 2, 2009 3:25am PST

Ensuring performance levels for critical applications is a difficult task. Rick Vanover outlines Microsoft's solution to monitor service levels with a System Center add-on.

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Blog Post

Service level agreements: The key to the cloud

October 24, 2011 5:30am PDT

Thoran Rodrigues discusses the most important parts of a service level agreement for cloud services -- availability and transparency.

Blog Post

Can SaaS lead to better IT management? Service-Now has built a platform around it

August 12, 2008 11:00pm PDT

ITIL and IT Service Management are complicated by nature. Service-now is trying to uncomplicate the software to implement them by offering it as a SaaS application. Hear from Service-now CEO Fred...

Blog Post

ITIL 101: Capacity management sub-processes

February 1, 2012 5:24am PST

Capacity management is complex. In this blog, its sub-processes are explained.

Blog Post

What high availability for cloud services means in the real world

November 21, 2011 6:00am PST

Thoran Rodrigues looks at what "high availability" really means when considering cloud services. Is contracting with multiple providers the answer?

Blog Post

Six tips for negotiating contracts with SaaS vendors

March 5, 2013 6:00am PST

Mary Shacklett offers six important tips that should inform your decision-making when it comes to engaging a SaaS vendor.

2 Latest comment by juliesmith1

Blog Post

Help Desk Implementation Diary: Week 3

January 23, 2009 10:02am PST

Jay Rollins continues his help desk implementation saga. This week the goal was to get all the service levels and business rules implemented.

Articles

Customize your own Service Level Agreement (SLA) using our template

May 27, 2004 7:00am PDT

TechProGuild recognizes the importance of the service level agreement and has created a downloadable case document to spell out some of the important features it should include.

6 Latest comment by t_habali@...

Articles

Service level agreements and disaster recovery

March 13, 2006 8:00am PST

Make sure you manage user expectations when you create a service level agreement for disaster recovery operations.

2 Latest comment by HAL 9000

Blog Post

Take service management to new levels in Windows Server 2003 and Windows Server 2008

April 29, 2008 1:57pm PDT

IT pro Rick Vanover shows you how the sc command takes the familiar 'net start' to additional levels in Windows Server 2003 and Windows Server 2008 environments.

Blog Post

Anatomy of a cloud service SLA: Availability guarantees

October 18, 2012 6:00am PDT

Thoran Rodrigues breaks down what the language in Service Level Agreements really means when it comes to cloud services. Here, he focuses on service guarantees.

Image Gallery

Signing up for Google's Microsoft Office Killer

February 25, 2007 9:02am PST

Google Apps Premier has launched and it plans to take on small business customers. Should Microsoft be worried?

Blog Post

What your help desk needs to do, Part 2

September 24, 2008 6:34am PDT

The second of two posts focused on mining your help desk for gold. This post focuses on what features and functions you should look for in a ticketing system.

Blog Post

EU considers extending consumer protections to software

May 19, 2009 3:10am PDT

Justin James is stunned that the EU is considering extending consumer protection laws to software. While he understands why people are pushing for this proposal, he says this isn't the right solution.

25 Latest comment by Tony Hopkinson

Blog Post

SLA and SLA management are important in small companies too

August 10, 2010 7:55am PDT

SLAs and SLA management is common in companies of 300 or more employees. But small and mid-sized companies don't usually see the need. Here's why that opinion is wrong.

5 Latest comment by dawgit

Blog Post

Five tips for tackling a one-time project

January 22, 2010 5:17am PST

Don't let a one-time project derail your career. IT consultant Robert A. Ryan shares tips on how to successfully manage a 'once in a career' event.

Blog Post

Use the 'Come To Jesus' meeting to get wayward partners back on track

November 11, 2008 5:36am PST

The Come to Jesus Meeting is a tool that can be used effectively if done right, but when you play the hole card, you better be able to back it up.

Blog Post

Turning vendors into partners, part 1

October 1, 2008 5:06am PDT

In this blog, Jay Rollins offers some real-life examples of how you can save your company money by reviewing the vendors it works with.

Blog Post

Here are the reasons you can trust Google in business

December 21, 2011 12:44am PST

Susan Cline offers 10 good reasons why you might want to give Google the benefit of the doubt if you're coming from the enterprise side of the street.

15 Latest comment by spdragoo@...