support

Blog Post

Configure Apache to support multiple SSL sites on a single IP address

October 19, 2009 6:00am PDT

With Apache 2.2.12 and support for the SNI (Server Name Indication) extension to the SSL protocol, you can configure name-based HTTPS sites, just as you can name-based HTTP sites. Vincent Danen...

2 Latest comment by Lunfa

Blog Post

Five power tips for using TeamViewer for remote support tasks

April 18, 2011 9:20am PDT

TeamViewer is a versatile remote support and desktop sharing program -- and it offers some features that other tools lack. Jack Wallen looks at a few of the best ways to put TeamViewer to work.

5 Latest comment by JAverett100

Image Gallery

Computer bloopers and blunders from the technically clueless

August 27, 2010 10:41am PDT

Work retail PC repair and you'll see some pretty wacky end-user "fixes". See what happens when the technically clueless clash with their computers.

223 Latest comment by butkus@...

Blog Post

Supported operating systems on Hyper-V with Windows Server 2012

August 13, 2012 7:24am PDT

Hyper-V in Windows Server 2012 brings a lot of new features, including additional operating systems. Rickatron lays out the list of options in this post.

Blog Post

Tips and tricks for USB support with Hyper-V

June 11, 2012 11:19am PDT

USB doesn't have to be a three-letter curse word with Hyper-V. Rickatron shares some tips and new options for working around a lack of USB support for Hyper-V.

6 Latest comment by jacks@...

Image Gallery

20 off-the-wall emails from the technically clueless

September 29, 2010 1:06pm PDT

End users sometimes ask the strangest questions. Here are 20 bizarre emails from users that either don't have a clue or didn't take the time to search before hitting send.

289 Latest comment by jayohem@...

Blog Post

Better Code: Add email functionality to your Apple iOS apps

April 24, 2013 8:19am PDT

Build in a feature that provides a way for users of your iOS app to send an email.

Blog Post

How to get support for Google Analytics: It's not really a secret

December 6, 2011 11:05am PST

Google Analytics support can be frustrating unless you follow Adam Metz's advice as he explains the secret to getting support that actually works.

2 Latest comment by susancline

Blog Post

10+ basic Microsoft Outlook support issues

December 22, 2008 11:55am PST

Outlook offers a number of benefits, but it tends to throw the occasional obstacle in your path. Armed with the right information and a few tricks, you can smooth the way for your Outlook users --...

17 Latest comment by gksrivastava.india

Blog Post

DIY: Getting around Windows 7 UAC in TeamViewer

October 14, 2011 1:02am PDT

Read Jack Wallen's answer to a question he often hears IT pros ask about Windows 7 and TeamViewer.

Blog Post

The 10 best IT certifications: 2010

August 17, 2010 7:18am PDT

The certification landscape changes as rapidly as the technologies you support. Here's an updated list of certs that currently offer the most value and validity for IT pros.

89 Latest comment by uberlist@...

Blog Post

Support trick: Automatically receive the IP addresses of remote computers

November 27, 2012 5:45am PST

Marco Fioretti shares a little tip and script for an easy way to have the IP addresses of computers you support automatically sent to you.

31 Latest comment by pgit

Blog Post

Review: SiSoftware Sandra 2013 performance testing suite

April 5, 2013 8:47am PDT

SiSoftware Sandra 2013 is a single tool that can bring every benchmark and testing routine under the same roof.

3 Latest comment by Matt Nawrocki

Blog Post

Five tips for reducing the stress of user support calls

July 27, 2011 12:38pm PDT

Spend enough time on the helpdesk, and your nerves are likely to get a bit frayed. Here are some survival tips to help make the job less stressful.

5 Latest comment by sipeki

Blog Post

Take advantage of Windows XP Pro's multiple monitor support for Remote Desktop Connection

October 24, 2007 12:00am PDT

If you manage Windows XP Pro systems via Remote Desktop Connection (RDC) with multiple monitors, you'll want to get the newest version of RDC (Terminal Services Client 6.0) because of its...

15 Latest comment by Marty the Borg

Blog Post

10 things you can do to make remote support easier

August 2, 2012 1:05pm PDT

Your remote support tasks will go more smoothly -- and your users will be happier -- if you follow a few simple practices.

9 Latest comment by rickyaliasgar

Blog Post

Review: Bomgar B200 remote desktop support appliance

April 28, 2009 12:40am PDT

Help desks, call centers and customer support offices can leverage the Bomgar B200 appliance to implement secure remote desktop access to users, clients, customers and others in local and remote...

17 Latest comment by JAverett100

Articles

Oracle Tip: Understand Oracle 10g SQL Regular Expression support

June 2, 2004 3:13pm PDT

With the release of Oracle 10g, an Oracle database will now have built-in regular expressions built upon the POSIX standard.

Articles

Build a knowledge base that streamlines your support operations

December 21, 2006 8:00am PST

It’s senseless to invest a lot of time working out the solution to a problem without recording your findings for others to use when similar problems occur. Even a homemade knowledge base will make...

9 Latest comment by muyisaka1@...

Articles

Detect foreign language support using JavaScript

September 11, 2003 7:00am PDT

If your Web site features a language with a specific character set, browser support can be tricky. See how you can use JavaScript to make sure browsers will properly display those characters.

3 Latest comment by mail@...