team

Whitepapers

Resting Time Activeness Determines Team Performance in Call Centers

December 11, 2012 12:00am PST

Improving team performance has long been a great concern of leaders and managers. They try to understand the factors affecting performance and reorganize their team on the basis of their...

Provided by: Hitachi, Ltd.

Whitepapers

Gamification: Using Virtual Awards and Recognition to Motivate your Sales Team

December 6, 2012 12:00am PST

Find out about gamification, the ground-breaking method to motivate your sales team by playing on what drives them - competition and recognition! Strategies leveraged from the world of video...

Provided by: ConnectWise

Whitepapers

Discover Your Inner Leader

December 6, 2012 12:00am PST

Do you have the skills to successfully lead your organization? With the right amount of dedication, anyone can be a leader - including you. Now is the time to start harnessing your inner leader to...

Provided by: ConnectWise

Whitepapers

Gamification: Using Virtual Awards and Recognition to Motivate your Sales Team

December 6, 2012 12:00am PST

Find out about gamification, the ground-breaking method to motivate your sales team by playing on what drives them - competition and recognition! Strategies leveraged from the world of video...

Provided by: ConnectWise 2013

Whitepapers

Control Chart Procedure for Software Reliability: Inflection S-Shaped Model

December 4, 2012 12:00am PST

Over the last four decades, many software reliability growth models have been developed in tracking the growth of reliability as software is being developed. This paper presents the use of SPC in...

Provided by: International Journal of Electronics Communication and Computer Engineering

Whitepapers

PPM Software, Evolved: A Buyer’s Guide for Today’s Project Teams

December 1, 2012 12:00am PST

Feeling bombarded by the number of tools that claim to be "project management software"? Choosing the best PPM software for your team doesn't have to be overwhelming. This Buyer's Guide will help...

Provided by: AtTask

Blog Post

How Cyanogen lost their online presence: Don't let it happen to your business

November 27, 2012 5:30am PST

Patrick Lambert sounds a warning about protecting your web infrastructure from insider threats. Here's what happened to CyanogenMod.

7 Latest comment by feral@...

Downloads

Download a FREE, 14-Day Trial of DameWare Remote Support

November 27, 2012 12:00am PST

In order to be effective, IT support must be globally accessible and flexible enough to serve the entire enterprise. The ability to manage servers, notebooks and laptops remotely will enable your...

Provided by: SolarWinds

Case Studies

Telvista Keeps the Money Flowing

November 26, 2012 12:00am PST

The client's far-flung business was booming, rapid expansion brought with it rapid growth in customer contacts: over 25 million calls in 2004. Handling these calls were in-house agents and a...

Provided by: Telvista

Case Studies

Major Internet Provider Speeds Up DSL Service

November 26, 2012 12:00am PST

A large telecom company had amassed a portfolio of five contact center outsourcing vendors. Following a thorough review of performance, capability, and pricing, Telvista was selected to continue...

Provided by: Telvista

Blog Post

Use Evernote for your information intensive IT projects

November 22, 2012 5:46am PST

Will Kelly explains how to use Evernote for your IT projects natively or by integrating the app with Nozbe or Refinder.

Blog Post

Five tips for Agile measurement

November 21, 2012 10:16am PST

Managers and executives need a way to measure Agile development so they can make informed decisions. Now there is finally some good guidance on how to effectively measure Agile development.

3 Latest comment by Cathy Mathews

Discussion Threads

Jump Desktop: Access your desktop from an Android tablet

November 15, 2012 3:07pm PST

Jump Desktop: Access your desktop from an Android tablet article root Jump preferred ... why? Hi. Thanks for the article .. always good to get a heads-up on something new. You mention at the...

5 Started by info@...  |  Latest comment by Slayer_

Whitepapers

The anywhere worker: Essential tools to keep teams connected

November 13, 2012 12:00am PST

In this increasingly mobile world -- where work is outsourced and international partnerships are formed quickly and easily -- workers need to be able to collaborate with colleagues, share...

Provided by: Citrix Online

Whitepapers

Four EHR Change-Management Mistakes (And How To Avoid Them)

November 12, 2012 12:00am PST

Careful planning and effective change management can help keep missteps - and the stress and costs that come with them - to a minimum when implementing electronic health records (EHR).  This...

Provided by: HP and Intel®

Whitepapers - Video

Video Case Study: Symantec Steers Lotus Renault GP to Security and Availability Victory

November 9, 2012 12:00am PST

The Lotus Renault GP F1 team is at a really exciting phase. The transition from the Renault F1 team is complete and a long-term partnership with Lotus is now in place. Symantec has been a thriving...

Provided by: Symantec Australia

Blog Post

Essential skills of a Big Data Project Manager

November 7, 2012 5:26am PST

Will Kelly examines what it takes to build yourself into the project manager of choice for Big Data projects.

1

Blog Post

Anatomy of a successful consulting engagement

November 6, 2012 9:54am PST

Find out what you can learn about getting buy-in, delivering on your promises, making yourself obsolete, and more in this overview of a successful engagement from TopDown Consulting.

6 Latest comment by cmaritz@...

Whitepapers

The Manager's Guide to Avoiding 7 Project Portfolio Pitfalls

November 5, 2012 12:00am PST

Do projects seem to appear out of nowhere? Do you find yourself scrambling to pull together reports for executives? Download this free guide and learn about several project portfolio management...

Provided by: AtTask

Whitepapers

Progress of DNS Security Deployment in the Federal Government

November 5, 2012 12:00am PST

In 2008, the US Federal government mandated that all Federal Executive Branch owned DNS zones must deploy DNSSEC. Initial deployments lagged and often error prone, and in response, the DNSSEC...

Provided by: USENIX