workforce management

Q&A

Helpdesk Staffing Formula

May 29, 2008 8:24am PDT

Helpdesk Staffing Formula Is there a tool that I can use to help me justify a particular staffing level required to achieve a specific call measurement on my helpdesk? workforce management...

2 Started by john.butler@...  |  Latest comment by NotSoChiGuy

Image Gallery

Screenshots: Windows 7 Ultimate Build 6801

October 29, 2008 4:56am PDT

CNET News takes a look at Windows 7 Ultimate Build 6801, a remarkably feature-rich and performance-stable alpha version.

Blog Post

Five tips for building a successful global IT workforce

January 19, 2011 2:39pm PST

By harnessing the IT talent that's available around the world, you can build a high-performing global workforce that meets your organization's needs. These tips will help you develop and grow a...

2 Latest comment by jarvan123

Articles

Learn to harness the full potential of a diverse workforce

August 18, 2003 7:00am PDT

You can take full advantage of the IT workforce's ever-increasing diversity by learning how to manage diversity more effectively. Here are six steps you can take to become a better diversity manager.

10 Latest comment by MSNichols

Blog Post

Video: Five smart ways to handle workforce reductions

July 29, 2009 5:00am PDT

If workforce reductions are not handled right, they can make an already difficult situation even worse. Here are tips to minimize the impact of layoffs on IT operations.

8 Latest comment by rdehart@...

Blog Post

More companies realizing the downside of outsourcing

January 23, 2008 5:59am PST

The latest survey from Robert Half Technology says that most CIOs do not outsource technology jobs outside the U.S. Ninety-four percent of the CIOs surveyed said their firms don't outsource....

28 Latest comment by fox_iacmnf@...

Blog Post

Cisco survey asks: Is the office really necessary?

October 21, 2010 4:38am PDT

According to a recent survey, end-users are demanding a more distributed workforce. Is your IT department, like half of the respondents, unprepared to support this?

8 Latest comment by weososo

Blog Post

Good IT managers - are they born or bred?

April 12, 2012 4:49am PDT

Overpromoting a senior engineer into a management role can end up wrecking perceptions of IT in the organisation. Yet the alternatives may prove equally unpalatable.

7 Latest comment by macmanjim

Blog Post

Agile drivers for new project management tools

August 25, 2010 3:46pm PDT

Rick Freedman discusses the agile drivers and concepts that create the need for new project management tools.

2 Latest comment by komaldubey

Blog Post

Comparing traditional and agile project management estimation techniques

September 8, 2010 11:34am PDT

Rick Freedman compares task-based (traditional PM) and feature-based (agile PM) estimation techniques. He also discusses how the agile estimation technique addresses the human element in estimates.

14 Latest comment by Tony Hopkinson

Blog Post

Agile reporting methods for project managers

July 19, 2010 11:06pm PDT

Rick Freedman describes the four reports that PMs typically create at the end of each iteration of Scrum Agile projects.

3 Latest comment by angellak0@...

Blog Post

Bad managers: What your company should do

August 22, 2011 5:56am PDT

Regardless of the economic ups and downs, employers must be sure they're holding on to the right talent. Here's what companies should do if managers aren't up to par.

8 Latest comment by OH Smeg

Image Gallery

Spotlight: Ironkey encrypted flash drive

April 23, 2009 7:17am PDT

With an increasingly mobile workforce, keeping sensitive data safe and secure is becoming an evermore pressing priority. For many, the most efficient way to secure data is with encryption. That is...

8 Latest comment by husserl@...

Image Gallery

Scenes from the NYC Halo: Reach launch

September 13, 2010 9:01pm PDT

Microsoft and Best Buy team up to launch Halo: Reach at a theater in New York's Times Square.

Image Gallery

University of Maryland grabs gold in Solar Decathlon (photos)

October 3, 2011 11:00am PDT

The team from the University of Maryland wins the 2011 Solar Decathlon with a building that focuses on both energy and water efficiency.

Image Gallery

Preparing for the world's biggest tech show (photos)

January 8, 2012 5:01pm PST

A successful CES requires days of on-site preparation and laborious booth installation by all the exhibitors. These photos from the Las Vegas Convention Center will give you a sense of the...

Image Gallery

Behind the scenes with Google's Doodle team (photos)

September 6, 2010 4:47am PDT

Everyone knows about the special versions of its logo that Google posts from time to time. But how do they come about?

Image Gallery

Anonymous and Occupy buddy up (photos)

February 27, 2012 4:00pm PST

With shared roots in activism, the hacker collective teams up with the Occupy movement to influence voting this November. Here's a look back at the two groups and how their paths have crossed.

Image Gallery

With Nest, the father of the iPod tackles home energy (photos)

October 25, 2011 12:00am PDT

The Nest Learning Thermostat, designed by a team of 100 Silicon Valley veterans, is meant to reduce home energy usage by as much as 30 percent annually.

Image Gallery

Top apps for network monitoring

December 20, 2011 9:46am PST

You can prevent a lot of performance issues by keeping a close watch on your network with the right tools. Scott Lowe recommends these five apps to simplify the job.