10508 Planning, Deploying, and Managing Microsoft Exchange 2010 Unified Messaging

Course Categorization:
Microsoft
Course Provider:
New Horizons Computer Learning Centers
Learning Method:
Classroom Learning
Students will learn upgrading from Microsoft Exchange Server 2007 UM to Exchange 2010 UM, Microsoft Office Communications Server 2007 integration, and tools and processes to support Unified Messaging planning, installation/setup, and implementation.

Lesson 1: Overview of Exchange 2010 Unified Messaging

  • Introduction to Exchange 2010 Unified Messaging
  • Overview of Changes to Unified Messaging in Exchange 2010
  • Arbitration Mailbox
  • Improved Name Resolution

Lesson 2: Exchange 2010 Unified Messaging Architecture

  • Exchange 2010 Unified Messaging Server Topologies
  • Exchange 2010 Unified Messaging Logical Design
  • Exchange 2010 Unified Messaging Server Capacity Planning
  • Exchange 2010 Unified Messaging Availability
  • VoIP Gateway Capacity Planning and Ports Calculation
  • Exchange 2010 Unified Messaging Audio Codecs

Lesson 3: Exchange 2010 Unified Messaging Setup and Language Support

  • Changes in Exchange 2010 Unified Messaging Setup
  • Installing the Exchange 2010 Unified Messaging Server Role
  • Internationalization
  • Lab : Installing a Language Pack
  • Lab : Removing a Language Pack

Lesson 4: Upgrading Exchange Server 2007 to Exchange 2010 Unified Messaging

  • Upgrade Requirements and Scenarios
  • Adding an Exchange 2010 UM Server to an Existing Exchange Server 2007 UM Environment
  • Call Flow After Introducing an Exchange 2010 Unified Messaging Server
  • Migration Issues
  • Lab : Exploring Exchange Server 2007 Unified Messaging Objects Before and After Upgrade
  • Lab : Examining Network Trace for Different Call-routing Scenarios

Lesson 5: Call Answering Rules

  • Call Answering Rules Overview
  • Administering Call Answering Rules
  • Troubleshooting Issues with Call Answering Rules
  • Lab : Working with Call Answering Rules
  • Lab : Troubleshooting with MFCMapi

Lesson 6: Voice Mail Preview

  • What Is Voice Mail Preview?
  • Voice Mail Preview User Administration and Experience
  • Lab : Verifying Voice Mail Preview Settings
  • Lab : Observing How Voice Mail Preview Works and Fails

Lesson 7: Protected Voice Mail

  • Overview of Protected Voice Mail
  • Active Directory Rights Management Service
  • Supported Protected Voice Mail Operations
  • Implementing Protected Voice Mail
  • Lab : Configuring RMS
  • Lab : Configuring Protected Voice Mail

Lesson 8: Message Waiting Indicator

  • Overview of Message Waiting Indicator
  • Configuring Message Waiting Indicator
  • Message Waiting Indicator Design and Support Issues
  • Lab : Verifying Message Waiting Indicator Settings
  • Lab : Setting Up SMS Text Message Notifications

Lesson 9: Faxing with Exchange 2010 Unified Messaging

  • Overview of Faxing with Exchange 2010 Unified Messaging
  • Configuring Exchange 2010 Unified Messaging Faxing
  • Lab : Verifying Fax Provisioning
  • Lab : Changing Fax Configuration

Lesson 10: Integrating Office Communications Server 2007 R2 with Exchange 2010 Unified Messaging

  • Exchange 2010 Unified Messaging and Office Communications Server 2007 R2 Integration
  • Exchange 2010 Unified Messaging Integration with Office Communications Server 2007 R2 Enterprise Voice
  • Office Communications Server 2007 R2 Integration with Outlook Web App
  • Lab : Integrating Office Communications Server 2007 R2 and the Outlook Web App Chat Feature
  • Charleston, SC - April 23, 2012
  • Columbia, SC - April 23, 2012
  • Greenville, SC - April 23, 2012
  • Greensboro, NC - April 23, 2012
  • Charleston, WV - April 23, 2012
  • West Valley City, UT - April 23, 2012
  • Wauwatosa, WI - April 23, 2012
  • Greensboro, NC - July 16, 2012
  • Urbandale, IA - July 16, 2012
  • Charlotte, NC - October 8, 2012
  • Greensboro, NC - October 8, 2012
  • Urbandale, IA - October 8, 2012

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