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Fundamentals of Customer Service
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain,...
Course Provider: New Horizons Computer Learning Centers
Learning Method: Classroom Learning
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Developing Yourself as a Leader
This course will provide the methods to perform a personal assessment so that new managers can identify areas for improvement and apply strategies to develop and grow their leadership capabilities.
Course Provider: New Horizons Computer Learning Centers
Learning Method: Classroom Learning
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Positive Work Environment
In this course students will apply methods of overcoming a negative work environment and creating a positive work environment.
Course Provider: New Horizons Computer Learning Centers
Learning Method: Classroom Learning
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Motivating Your Employees
This course will assist students in understanding and implementing strategies that will help to motivate their work force.
Course Provider: New Horizons Computer Learning Centers
Learning Method: Classroom Learning
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Managing Conflict
This course will assist students in understanding and implementing strategies that will help to manage conflict effectively.
Course Provider: New Horizons Computer Learning Centers
Learning Method: Classroom Learning
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Motivating IT Teams
In this course, students will apply strategies to motivate IT teams.
Course Provider: New Horizons Computer Learning Centers
Learning Method: Classroom Learning
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Performance Under Pressure
In this course students will identify ways to lead your team to perform well under pressure.
Course Provider: New Horizons Computer Learning Centers
Learning Method: Classroom Learning
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Winning with People at Work
In this course students will build effective work groups and win with people at work.
Course Provider: New Horizons Computer Learning Centers
Learning Method: Classroom Learning
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Leading From the Front - Being a Leader in All You Do
In this course, students will apply the seven fundamental leadership practices of Lead Star.
Course Provider: New Horizons Computer Learning Centers
Learning Method: Classroom Learning
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Strategic Development of Talent
In this course, students will strategically develop talent in your organization.
Course Provider: New Horizons Computer Learning Centers
Learning Method: Classroom Learning
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White PapersFree White Paper: 10 Errors to Avoid When Commissioning a Data Center
Will your new data center be an operational success? Find out with a properly executed commissioning process that sidesteps these 10 common errors.
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White Papers
Free White Paper: 10 Errors to Avoid When Commissioning a Data Center
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Webcasts
Live Webcast: Top Considerations for Effective Managed Security for 2012 and Beyond
From AT&T -
White Papers
Eco-mode: Benefits and Risks of Energy-saving Modes of UPS Operation
Vendor Showcase
Upcoming Webcasts
Upcoming webcasts from leading IT vendors
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2012-02-22 at 11:00 am PT | 2:00 pm ET
Sponsored by AT&T Government Solutions
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2012-02-23 at 11:00 am PT | 2:00 pm ET
Live Webcast: 3 Simple Steps to Better Patch Security
Sponsored by Sophos
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2012-02-28 at 11:00 am PT | 2:00 pm ET
Live Webcast: IT Consumerization and Google Apps
Sponsored by Google
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2012-03-13 at 9:00 am PT | 12:00 pm ET
Live Webcast: Build a Winning Business Case for a New Web Content Management Technology
Sponsored by Percussion Software
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