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Fundamentals of Customer Service
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain,...
Course Provider: New Horizons Computer Learning Centers
Learning Method: Classroom Learning
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Positive Work Environment
In this course students will apply methods of overcoming a negative work environment and creating a positive work environment.
Course Provider: New Horizons Computer Learning Centers
Learning Method: Classroom Learning
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Introduction to Effective Presentations
In this course, students will learn active listening skills to facilitate the exchange of ideas in meetings and presentations. They will also organize your ideas to create coherent and convincing...
Course Provider: New Horizons Computer Learning Centers
Learning Method: Classroom Learning
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Managing Conflict
This course will assist students in understanding and implementing strategies that will help to manage conflict effectively.
Course Provider: New Horizons Computer Learning Centers
Learning Method: Classroom Learning
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Motivating Your Employees
This course will assist students in understanding and implementing strategies that will help to motivate their work force.
Course Provider: New Horizons Computer Learning Centers
Learning Method: Classroom Learning
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Change Management for Employees
In this course, students will identify ways to solve problems related to change on the job, including recognizing, anticipating, and effectively managing change. They will also define change...
Course Provider: New Horizons Computer Learning Centers
Learning Method: Classroom Learning
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Negotiating Skills
In this course, students will perform the basic steps in a business negotiation.
Course Provider: New Horizons Computer Learning Centers
Learning Method: Classroom Learning
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Leadership Skills
Students will develop critical leadership skills to be able to step forward with confidence as a leader in your organization. Students will develop practical, necessary skills such as managing...
Course Provider: New Horizons Computer Learning Centers
Learning Method: Classroom Learning
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Grammar Essentials
In this course, students will review the rules of grammar, identify common grammar errors, and refine their business writing style.
Course Provider: New Horizons Computer Learning Centers
Learning Method: Classroom Learning
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Fundamentals of Communication
This course provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace.
Course Provider: New Horizons Computer Learning Centers
Learning Method: Classroom Learning
