Cisco® Troubleshooting Cisco® Unified Communications (TVOICE)
- Course Categorization:
- Cisco
- Course Provider:
- New Horizons Computer Learning Centers
- Learning Method:
- Classroom Learning
Lesson 1: Introduction to Troubleshooting Cisco Unified Communications Solutions
- Identifying Cisco Unified Communications Deployments
- Using Troubleshooting Methodology
- Using Troubleshooting and Monitoring Tools
Lesson 2: Cisco Unified Communications Manager Troubleshooting
- Troubleshooting Common Gateway and Endpoint Registration Issues
- Troubleshooting Cisco Unified Communications Manager Availability Issues
- Troubleshooting Database Replication Issues
- Troubleshooting LDAP Integration Issues
- Lab 2-1: Troubleshooting Gateway and Endpoint Registration Issues
- Lab 2-2: Troubleshooting LDAP Integration Issues
Lesson 3: Troubleshooting Call Setup Issues
- Examining Call Setup Issues and Causes
- Troubleshooting On-Premises Single-Site Calling Issues
- Troubleshooting On-Net Multisite Calling Issues
- Troubleshooting Off-Net Calling Issues
- Lab 3-1: Troubleshooting On-Net Single-Site Calling Issues
- Lab 3-2: Troubleshooting On-Net Multisite Calling Issues
- Lab 3-3: Troubleshooting Off-Net Calling Issues
Lesson 4: SAF and CCD Issues
- Troubleshooting SAF
- Troubleshooting CCD
- Lab 3-4: Troubleshooting Globalized Call Routing Issues
- Lab 4-1: Troubleshooting SAF Client and Forwarder Issues
Lesson 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues
- Troubleshooting Device Mobility Issues
- Troubleshooting Cisco Extension Mobility Issues
- Troubleshooting Cisco Unified Mobility Issues
- Troubleshooting Cisco Unified Communications Manager Native Presence Issues
- Lab 5-1: Troubleshooting Device Mobility Issues
- Lab 5-2: Troubleshooting Cisco Extension Mobility Issues
- Lab 5-3: Troubleshooting Cisco Unified Mobility Issues
- Lab 5-4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues
Lesson 6: Voice Quality and Media Resources Issues
- Troubleshooting MOH Issues
- Troubleshooting MTP Issues
- Troubleshooting Issues with Conferences
- Troubleshooting Transcoder Issues
- Troubleshooting Issues with RSVP Agents
- Troubleshooting Voice Quality Issues
- Lab 6-1: Troubleshooting MOH Issues
- Lab 6-2: Troubleshooting Transcoder Issues
- Lab 6-3: Troubleshooting Issues with RSVP Agents
- West Valley City, UT - June 4, 2012
- Urbandale, IA - June 4, 2012
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