Cisco® Unified Contact Center Express & Unified IP IVR Deployment (UCCXD)
- Course Categorization:
- Cisco
- Course Provider:
- New Horizons Computer Learning Centers
- Learning Method:
- Classroom Learning
Lesson 1: Cisco Unified Contact Center Express Product Overview
- Cisco Unified Contact Center Express Product Packages
- Cisco Unified Contact Center Express Architecture
- Cisco Unified Contact Center Express Design and Order Tools
Lesson 2: Installing and Configuring Cisco Unified Contact Center Express
- Installing Cisco Unified Contact Center Express
- Cisco Unified Contact Center Express Management
- Call Process and Basic Cisco Unified Contact Center Express Configuration
Lesson 3: Cisco Unified Contact Center Express Scripting
- Cisco Unified Contact Center Express Script Editor
- Creating a Basic IVR Script
- Prompting and Collecting Information
- Accessing an External Database
- Loops, Counters, and Decision Making
- Confirming Caller Input
Lesson 4: Cisco Unified Contact Center Express ACD Operations
- Cisco Unified Contact Center Express
- Cisco Unified Contact Center Express Scripting Fundamentals
- Cisco Desktop Work Flow Administrator Fundamentals
- Advanced Cisco Unified Contact Center Express Scripting Topics
- Cisco Unified Contact Center Express Reporting
Lesson 5: Cisco Unified Contact Center Express Premium Functions
- Remote Monitoring
- Outbound Preview Dialer
- Agent Email
- Automatic Speech Recognition and Text-to-Speech
Lesson 6: Cisco Unified Contact Center Express Maintenance Tools
- Real-Time Monitoring Tool
- Cisco Unified Analysis Manager
- Disaster Recovery System
- Las Vegas, NV - June 18, 2012
- Reno, NV - June 18, 2012
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