CXA-100-1I Providing Help Desk Support for Citrix XenApp
- Course Categorization:
- Citrix
- Course Provider:
- New Horizons Computer Learning Centers
- Learning Method:
- Classroom Learning
Lesson 1: Introducing the Citrix Troubleshooting Methodology
- Introducing the Citrix Troubleshooting Methodology
- Evaluating a Citrix Environment
- Implementing the Troubleshooting Methodology: Practice
- Identifying Citrix Troubleshooting Resources
Lesson 2: Introducing XenApp
- Citrix XenApp 5.0 Architecture and Communications
- XenApp 5.0 Features
Lesson 3: Using Administrative Consoles
- Management Consoles in XenApp 5.0
- License Management Console
- Access Management Console
- XenApp Advanced Configuration
- Citrix Administrator Accounts and Permissions
- Remote Console Connections
- Session Monitoring
Lesson 4: Introducing Published Applications and Resources
- Published Resources
- Application Streaming
Lesson 5: Troubleshooting Applications
- Shadowing Users
- Troubleshooting Common Issues
- Content Redirection
- Troubleshooting Application Streaming
Lesson 6: Troubleshooting Clients
- Citrix XenApp Plugins for Windows
- Architecture and Communication
- Citrix XenApp Plugin Installation
- Citrix XenApp Plugin Usage
- ICA Sessions
- Troubleshooting ICA Session Connectivity
Lesson 7: Troubleshooting Policies
- Architecture and Communication
- Active Directory Policies
- XenApp Policies
- Troubleshooting Policies
Lesson 8: Troubleshooting Printing
- Architecture and Communication
- Print Drivers
- Print Settings
- Driver Management
- Troubleshooting Common Printing Issues
- Troubleshooting Slow Printing Across a WAN
- Identifying Potential Issues
Lesson 9: Troubleshooting Web Interface
- Web Interface Architecture and Communications
- Securing Communication from the Client to Web Interface
- Troubleshooting Authentication
- Troubleshooting Common Errors
- Using the Secure Gateway Management Console
- Sacramento, CA - May 31, 2012
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