Fundamentals of Customer Service
- Course Categorization:
- Business Skills
- Course Provider:
- New Horizons Computer Learning Centers
- Learning Method:
- Classroom Learning
Lesson 1: Understanding Customer Service
- Describe Customer Service
- Identify Customer Expectations
- Commit Yourself to Providing Excellent Customer Service
Lesson 2: Focusing on the Customer
- Create a Positive First Impression
- Identify and Help Meet the Customer’s Needs
- Create a Positive Last Impression
Lesson 3: Handling Complaints
- Make it Easy for Customers to Complain
- Resolve the Problem
- Cope with Upset and Difficult Customers
Lesson 4: Delivering Excellent Customer Service on the Telephone
- Answer the Telephone
- Project a Positive Image Using Your Voice
- Transfer Calls
- Take Meaningful Messages
Lesson 5: Coping With Stress
- Describe Stress
- Take Preventive Measures
- Overcome Stress
- Philadelphia, PA - May 7, 2012
- Las Vegas, NV - May 11, 2012
- Reno, NV - May 11, 2012
- Houston, TX - May 18, 2012
- New York, NY - May 30, 2012
- Wayne, PA - June 12, 2012
- Anaheim, CA - June 20, 2012
- Las Vegas, NV - June 26, 2012
- Reno, NV - June 26, 2012
- Las Vegas, NV - July 11, 2012
- Reno, NV - July 11, 2012
- Livonia, MI - July 20, 2012
- Philadelphia, PA - August 20, 2012
- Las Vegas, NV - August 29, 2012
- Reno, NV - August 29, 2012
- New York, NY - August 31, 2012
- Bloomfield, CT - September 7, 2012
- Wayne, PA - September 13, 2012
- Las Vegas, NV - September 19, 2012
- Reno, NV - September 19, 2012
- Las Vegas, NV - October 26, 2012
- Reno, NV - October 26, 2012
- New York, NY - November 2, 2012
- Philadelphia, PA - November 19, 2012
- Las Vegas, NV - November 27, 2012
- Reno, NV - November 27, 2012
- Las Vegas, NV - December 7, 2012
- Reno, NV - December 7, 2012
- Wayne, PA - December 20, 2012
People Also Registered For
Project Management Fundamentals
In this course, students will identify effective project management practices and their related processes. They will examine the elements of sound project management and apply the generally...
Related Courses
Fundamentals of Customer Service
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain,...
Positive Work Environment
In this course students will apply methods of overcoming a negative work environment and creating a positive work environment.
Introduction to Effective Presentations
In this course, students will learn active listening skills to facilitate the exchange of ideas in meetings and presentations. They will also organize your ideas to create coherent and convincing...
Managing Conflict
This course will assist students in understanding and implementing strategies that will help to manage conflict effectively.
Motivating Your Employees
This course will assist students in understanding and implementing strategies that will help to motivate their work force.
Change Management for Employees
In this course, students will identify ways to solve problems related to change on the job, including recognizing, anticipating, and effectively managing change. They will also define change...
Negotiating Skills
In this course, students will perform the basic steps in a business negotiation.
Leadership Skills
Students will develop critical leadership skills to be able to step forward with confidence as a leader in your organization. Students will develop practical, necessary skills such as managing...
Grammar Essentials
In this course, students will review the rules of grammar, identify common grammar errors, and refine their business writing style.
Fundamentals of Communication
This course provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace.
