January 9, 2008, 1:05 AM PST | Length: 204
Comcast cable subscribers will have several new products available by year's end. Among those announced in CEO Brian Roberts' Tuesday morning CES keynote speech in Las Vegas were 'AnyPlay,' which is being touted as the first portable DVR player. CNET News.com's Kara Tsuboi reports on the highlights of the presentation.
As it was explained to me, they are always in the process of upgrading their systems and don't have the time to call all those users who might be affected. Nor do they have the manpower to call all their help(less) centers outside the country to inform them of pending or in process upgrades and repairs. The help(less) desks have no idea what's really going on in any location. The only ones who know what's really going on are the field techs and you have to suffer through three days of waiting for a problem resolution. My experience has been that the problems usually resolve themselves in two days, long before a scheduled service call.
New stuff same old lies, I had more trouble with comcast junk on the packaging of its pc, cable and telephone. Comcast treats you like crap when you try to get your stuff running again. What is he making a $100 million this year. When they make changes to something you either lose all or portions of their packages and they say they didn't do anything. Somehow it clears it self up in 1/2 or 2 days later, as if a miracle has occurred. Why don't they work on fixing their stuff before putting out more junk?