September 30, 2008, 1:58 AM PST | Length: 188
Encouragement—it free, it's fast, and it can change the way employees work. But it's more than just a pat on the back. It's the art and science of getting someone to do more of something they're already doing well. Follow the SPPIFI technique—specific, pure, positive, immediate, frequent, and irregular—to get more greatness out of the people you work with.