April 29, 2008, 5:13 AM PST | Length: 3:58
ITIL was originally just a set of books from the U.K. about IT best practices. Today, it has turned into a global phenomenon and one of the hottest topics in IT. This episode of Sanity Savers for IT Executives gives a rundown of five basic ITIL facts every IT pro should know.
Once you've watched the video, you can read the original TechRepublic article, download a PDF version of the article, and read what your peers have to say about this topic in the companion blog post.