January 16, 2009, 3:41 AM PST | Length: 355
Whether you're traveling across the city or going from one side of the building to the other, there's nothing more irritating than being on a support call and not having the right tools. Since experience is always the best teacher, TechRepublic asked its members for advice in compiling a list of tools for IT support pros, and we received a lot of great feedback. Bill Detwiler goes over a list of items that should be in your IT repair toolkit. Once you’ve watched this IT Dojo video, you can find a link to the original TechRepublic article and print the tip from our IT Dojo Blog.