May 12, 2008, 3:49 AM PST | Length: 237
Remotely controlling an end user's PC across the Internet can be complicated. Remote support tools, like Windows Remote Desktop and VNC, simplify the process, but even these programs can trip up a frustrated, novice user. Add firewalls and routers to the mix, and remote support becomes a real headache. CrossLoop might be the cure.
CrossLoop is a remote control application that distills connecting two PCs via the Internet into a simple one-button interface. The program works through firewalls and routers, making it easy to connect two computers on different networks. CrossLoop uses GPL-licensed TightVNC, which protects all transferred data with 128-bit encryption.
In this IT Dojo video, Bill Detwiler demonstrates how easily you can establish a remote connection with CrossLoop. He also shares his personal experience using CrossLoop to support the technically-challenged. To run CrossLoop yourself, you'll need a machine running Windows 98 or later, with a Pentium 500 MHz or better processor, at least 128 MB of RAM, 2 MB of free hard drive space, and a high-speed Internet connection.
Once you've watched this IT Dojo video, you can find a link to the original TechRepublic article, print the tip, and get links to additional remote support and administration resources from our IT Dojo Blog.