IT Dojo: Understanding what support techs say and what they really mean

March 9, 2009, 12:13 AM PST | Length: 6:12

Even though support techs often try their best to communicate honestly and clearly, sometimes they fall back on a few handy excuses or stalling tactics. Bill Detwiler takes a lighthearted look at some of the things you might hear from tech support staff and translates what they really mean. Once you've watched this IT Dojo video, you can find a link to the original TechRepublic article and print the tip from our IT Dojo Blog.