IT Dojo: Understanding what support techs say and what they really mean

March 9, 2009, 12:13 AM PST | Length: 371


Even though support techs often try their best to communicate honestly and clearly, sometimes they fall back on a few handy excuses or stalling tactics. Bill Detwiler takes a lighthearted look at some of the things you might hear from tech support staff and translates what they really mean. Once you've watched this IT Dojo video, you can find a link to the original TechRepublic article and print the tip from our IT Dojo Blog.

2 comments
dpetersen
dpetersen

At least it was in understandable English

ebarrows
ebarrows

WOW How could you forget this time saving saying. When I use it, it means "I don't really have the time to go to your desk and reboot your machine, so if you could do it for me great. Oh yeah call back if it doesn't fix your problem." The reboot usally work 98% of the time.