IT Dojo: Understanding what support techs say and what they really mean Even though support techs often try their best to communicate honestly and clearly, sometimes they fall back on a few handy excuses or stalling tactics. Bill Detwiler takes a lighthearted look at some of the things you might hear from tech support staff and translates what they really mean. Once you've watched this IT Dojo video, you can find a link to the original TechRepublic article and print the tip from our <a href="http://blogs.techrepublic.com.com/itdojo/?p=372">IT Dojo Blog</a>.

IT Dojo: Understanding what support techs say and what they really mean

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