Manage the People Managing You |At the Whiteboard

March 12, 2009, 2:14 AM PST | Length: 203

Ed Muzio, CEO of Group Harmonics, says in order to manage your "Role Set"--the people who set expectations with you and those who take up most of your time--you need to build trust. He explains that by using the ICE model—identify, connect, and explain— they will see you as predictable, reliable and responsible.