Salesforce demos Service Cloud 2

November 18, 2009, 8:42 AM PST | Length: 305


At Dreamforce Global Gathering 2009 in San Francisco, Salesforce CEO Marc Benioff and Kraig Swensrud, senior vice president of product marketing, show attendees the company's new customer service software, Service Cloud 2. The new tool helps businesses connect their traditional call center technologies with social media applications through a cloud computing infrastructure.