Saying No without Saying No |At the Whiteboard

February 23, 2009, 1:31 AM PST | Length: 210

By writing down your VSOs (Verbalized Summary Objectives), Ed Muzio, CEO of Group Harmonics, says you can deflect many requests before they even get to you. Your VSOs should include what you're doing, how much of your resources are being devoted to it, and what your intended results will be.