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Online video from TechRepublic features quick peeks at new technologies and hot products, tips and hacks for improving IT and digital living, and technology news and analysis from ZDNet.

Manage the People Managing You |At the Whiteboard

March 12, 2009, 9:14am PDT

Ed Muzio, CEO of Group Harmonics, says in order to manage your "Role Set"--the people who set expectations with you and those who take up most of your time--you need to build trust. He explains that by using the ICE model—identify, connect, and explain— they will see you as predictable, reliable and responsible.
Group Decision Making That Works |At the Whiteboard

March 10, 2009, 7:33am PDT

Making decisions within a group can be a long and complicated process. Ed Muzio, CEO of Group Harmonics, suggests that no matter what method you go with, you institute a "Disagree and Commit" contract with each member. This means each person will support the decision no matter what, but will also be allowed to gather evidence to support a different decision if it doesn't work out.
Saying No without Saying No |At the Whiteboard

February 23, 2009, 9:31am PST

By writing down your VSOs (Verbalized Summary Objectives), Ed Muzio, CEO of Group Harmonics, says you can deflect many requests before they even get to you. Your VSOs should include what you're doing, how much of your resources are being devoted to it, and what your intended results will be.
Setting SMART Goals |At the Whiteboard

January 16, 2009, 9:49am PST

Ed Muzio, President & CEO of Group Harmonics, says that by setting SMART goals—specific, measurable, attainable, relevant, and time-based—you can avoid a lot of frustration. Managers who follow these steps increase the chances of an employee completing a task successfully and decrease the amount of time it takes to meet their goals.
Desktop virtualization

January 5, 2009, 8:52am PST

By 2011, there could be more than 660 million virtualized desktops. John Whaley, CTO and Founder of MokaFive, talks about the issues surrounding current infrastructures and says that organizations deploying new systems need to think about four things--management, offline use, cost, and the user experience.

Mobile virtualization

December 12, 2008, 9:12am PST

Mike Seashols, Chairman of VirtualLogix, talks about implementing virtualization technologies onto mobile platforms. He says there are many issues that mobile providers have to think about--like time to market, cost, and the ability to update devices.
Nurturing sales leads

December 5, 2008, 11:57am PST

Phil Fernandez, President and CEO of Marketo, says that many companies today are not managing sales leads effectively. He suggests ways to utilize the marketing department to monitor and motivate leads and encourage them into the sales cycle.
Why Email Starts Fights!

October 20, 2008, 5:12pm PDT

Only 7 percent of what we say is conveyed through words -- tone and visual cues make up the other 93 percent. This is why emails are so often misunderstood. Ed Muzio of Group Harmonics suggests using email only when you should: to convey facts and data, and when no emotion or sensitive issues are involved. Follow Ed on Facebook and Twitter.
Improving Output

October 9, 2008, 9:04am PDT

Do you have employees who are stuck, stalled or frustrated? Ed Muzio, CEO of Group Harmonics, shows you how to improve your team's results by following six key factors for performance: purpose, resources, incentive, visibility, encouragement, and capability.
Hill of Influence

October 2, 2008, 10:13am PDT

Team meetings can be tricky. You want everyone to participate, but no one to dominate. So, how do you determine the amount of interaction and how do you shift the balance? Ed Muzio offers up the self-regulating "Hill of Influence" model.
Encouraging Excellent Performance

September 30, 2008, 8:58am PDT

Encouragement—it free, it's fast, and it can change the way employees work. But it's more than just a pat on the back. It's the art and science of getting someone to do more of something they're already doing well. Follow the SPPIFI technique—specific, pure, positive, immediate, frequent, and irregular—to get more greatness out of the people you work with.
Turbo-Charge Your Meetings

September 29, 2008, 9:19am PDT

Are employees' eyes glazing over at meetings? Do you start to wonder why you're even there? Edward Muzio of Group Harmonics explains how to turbo-charge meeting agendas by adding 'expected outcomes'.
Solve it Once!

September 11, 2008, 2:35pm PDT

Ever found yourself on a team where you're solving the same problem over and over again? Edward Muzio, President and CEO of Group Harmonics, says that by using the "hourglass model"--agreeing on the facts first and managing your meetings better, you're more likely to find a solution that sticks.
Tuckman's Model: Fight Right

September 11, 2008, 2:28pm PDT

Conflict isn't necessarily a bad thing, in fact, it can create highly performing teams. Bruce Tuckman's theory of team development suggests that all groups progress through various stages of performance: from forming to storming, then norming, and finally performing. By learning to fight about the right things--goals, roles, and strategies—teams can reach the final stage more quickly.
Next generation of business intelligence

August 28, 2008, 12:39pm PDT

Data warehouses collect gigabytes of data everyday but the information is not always meaningful. Why? Angela Shen-Hsieh, President and CEO of Visual I/O, says it's because the tools are not user friendly. Find out how the next generation of business intelligence will move beyond the spreadsheet to let you visualize and interact with data.