<![CDATA[call center - contact - White Papers, Webcasts and Case Studies - TechRepublic ]]> en-us 2013-05-26T19:56:07-07:00 <![CDATA[On-demand Webcast - The New CRM: Interaction History and Social Sentiment Have Arrived]]> Thu, 28 Mar 2013 07:19:44 -0700 <![CDATA[On-demand Webcast: Enabling Exceptional Customer Service]]> Sat, 02 Mar 2013 05:48:57 -0800 <![CDATA[CRM White Paper Video: Getting the Most out of your CRM Investment (How Smarter Selling Makes for a Better Business)]]> Fri, 04 Jan 2013 05:22:58 -0800 <![CDATA[Why the Secret to Loyalty is Customer Experience]]> Mon, 29 Oct 2012 12:15:56 -0700 <![CDATA[Simplify, Virtualize and Innovate your Customer Service Operations]]> Thu, 26 Jul 2012 04:02:59 -0700 <![CDATA[On-demand Webcast: Smart vs. Dumb IT Systems Monitoring: Get Smart in 5 Easy Steps]]> Thu, 31 May 2012 06:55:56 -0700