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customer support services
(9 results)-
Webcasts
On-demand Webcast: Enabling Exceptional Customer Service
Mar 2013
Customers expect a highly personalized experience, choosing whom to do business with based on quality and level of service received. How does your organization provide access to complete and...
Provided by IBM
-
Webcasts
On-demand Webcast: 5 Steps to Nurture Customer Loyalty, and Increase Profitability, Now
Apr 2013
In today's competitive marketplace, building long lasting relationships with customers is key to increasing customer lifetime value, satisfaction and advocacy. But as the modern multi-channel...
Provided by IBM
-
Live Event
On-demand Webcast: Emerging Customer Support Channels - The who, what and why
Oct 2012
Join Catriona Wallace, customer service futurist, as she delves into the practical ins and outs of implementing social media and mobile apps as customer service channels. Join this on-demand,...
Provided by Citrix Online
-
Webcasts
Simplify, Virtualize and Innovate your Customer Service Operations
Jul 2012
Implementing a standards-based, 100% software solution helps you adopt new communication channels such as web, mobile and video for Customer Service. In addition to addressing today's challenges...
Provided by Genesys Telecommunications Laboratories
-
Podcasts
Leveraging the 360 Degree Customer View to Maximize Up-Sell and Cross-Sell Potential: How Mid-Size Companies Become Best-in-Class Performers
Jan 2013
A true 360-degree view of the customer is a win-win situation for all parties involved: buyers benefit from better service and efficiency, and sellers derive improved loyalty and, inevitably, more...
Provided by IBM
-
Webcasts
Keeping Customers Happy in a Highly Competitive Environment
Nov 2010
Keeping your customers happy is a critical success factor for any business. However, effective customer retention strategies can be difficult to quantify. In this real world case study, learn how...
Provided by Tableau Software
-
Webcasts
Why the Secret to Loyalty is Customer Experience
Oct 2012
Exceptional customer service experiences are essential for growing and sustaining competitive differentiation in today's market. With this philosophy, this Oracle video delves into "why the secret...
Provided by Oracle
-
Podcasts
Expert Chat - Support Automation
Nov 2012
Industry analyst Dana Gardner, president of Interarbor Solutions, describes the attributes of the transformed data center, and HP's Tommaso Esmanech, automation strategy director for online...
Provided by Hewlett-Packard (HP)
-
Webcasts
CRM White Paper Video: Getting the Most out of your CRM Investment (How Smarter Selling Makes for a Better Business)
Jan 2013
How prepared are midsize business to support the "Empowered Customer". Traditional CRM solutions often fall short in enabling a consistent customer experience, while providing pro-active...
Provided by IBM
-
Webcasts
On-demand Webcast: 5 Steps to Nurture Customer Loyalty, and Increase Profitability, Now
Apr 2013
In today's competitive marketplace, building long lasting relationships with customers is key to increasing customer lifetime value, satisfaction and advocacy. But as the modern multi-channel...
Provided by IBM
-
Webcasts
On-demand Webcast: Enabling Exceptional Customer Service
Mar 2013
Customers expect a highly personalized experience, choosing whom to do business with based on quality and level of service received. How does your organization provide access to complete and...
Provided by IBM
-
Podcasts
Leveraging the 360 Degree Customer View to Maximize Up-Sell and Cross-Sell Potential: How Mid-Size Companies Become Best-in-Class Performers
Jan 2013
A true 360-degree view of the customer is a win-win situation for all parties involved: buyers benefit from better service and efficiency, and sellers derive improved loyalty and, inevitably, more...
Provided by IBM
-
Webcasts
CRM White Paper Video: Getting the Most out of your CRM Investment (How Smarter Selling Makes for a Better Business)
Jan 2013
How prepared are midsize business to support the "Empowered Customer". Traditional CRM solutions often fall short in enabling a consistent customer experience, while providing pro-active...
Provided by IBM
-
Podcasts
Expert Chat - Support Automation
Nov 2012
Industry analyst Dana Gardner, president of Interarbor Solutions, describes the attributes of the transformed data center, and HP's Tommaso Esmanech, automation strategy director for online...
Provided by Hewlett-Packard (HP)
-
Webcasts
Why the Secret to Loyalty is Customer Experience
Oct 2012
Exceptional customer service experiences are essential for growing and sustaining competitive differentiation in today's market. With this philosophy, this Oracle video delves into "why the secret...
Provided by Oracle
-
Live Event
On-demand Webcast: Emerging Customer Support Channels - The who, what and why
Oct 2012
Join Catriona Wallace, customer service futurist, as she delves into the practical ins and outs of implementing social media and mobile apps as customer service channels. Join this on-demand,...
Provided by Citrix Online
-
Webcasts
Simplify, Virtualize and Innovate your Customer Service Operations
Jul 2012
Implementing a standards-based, 100% software solution helps you adopt new communication channels such as web, mobile and video for Customer Service. In addition to addressing today's challenges...
Provided by Genesys Telecommunications Laboratories
-
Webcasts
Keeping Customers Happy in a Highly Competitive Environment
Nov 2010
Keeping your customers happy is a critical success factor for any business. However, effective customer retention strategies can be difficult to quantify. In this real world case study, learn how...
Provided by Tableau Software
-
Webcasts
Keeping Customers Happy in a Highly Competitive Environment
Nov 2010
Keeping your customers happy is a critical success factor for any business. However, effective customer retention strategies can be difficult to quantify. In this real world case study, learn how...
Provided by Tableau Software
-
Live Event
On-demand Webcast: Emerging Customer Support Channels - The who, what and why
Oct 2012
Join Catriona Wallace, customer service futurist, as she delves into the practical ins and outs of implementing social media and mobile apps as customer service channels. Join this on-demand,...
Provided by Citrix Online
-
Webcasts
Why the Secret to Loyalty is Customer Experience
Oct 2012
Exceptional customer service experiences are essential for growing and sustaining competitive differentiation in today's market. With this philosophy, this Oracle video delves into "why the secret...
Provided by Oracle
-
Podcasts
Expert Chat - Support Automation
Nov 2012
Industry analyst Dana Gardner, president of Interarbor Solutions, describes the attributes of the transformed data center, and HP's Tommaso Esmanech, automation strategy director for online...
Provided by Hewlett-Packard (HP)
-
Webcasts
CRM White Paper Video: Getting the Most out of your CRM Investment (How Smarter Selling Makes for a Better Business)
Jan 2013
How prepared are midsize business to support the "Empowered Customer". Traditional CRM solutions often fall short in enabling a consistent customer experience, while providing pro-active...
Provided by IBM
-
Podcasts
Leveraging the 360 Degree Customer View to Maximize Up-Sell and Cross-Sell Potential: How Mid-Size Companies Become Best-in-Class Performers
Jan 2013
A true 360-degree view of the customer is a win-win situation for all parties involved: buyers benefit from better service and efficiency, and sellers derive improved loyalty and, inevitably, more...
Provided by IBM
-
Webcasts
On-demand Webcast: Enabling Exceptional Customer Service
Mar 2013
Customers expect a highly personalized experience, choosing whom to do business with based on quality and level of service received. How does your organization provide access to complete and...
Provided by IBM
-
Webcasts
Simplify, Virtualize and Innovate your Customer Service Operations
Jul 2012
Implementing a standards-based, 100% software solution helps you adopt new communication channels such as web, mobile and video for Customer Service. In addition to addressing today's challenges...
Provided by Genesys Telecommunications Laboratories
-
Webcasts
On-demand Webcast: 5 Steps to Nurture Customer Loyalty, and Increase Profitability, Now
Apr 2013
In today's competitive marketplace, building long lasting relationships with customers is key to increasing customer lifetime value, satisfaction and advocacy. But as the modern multi-channel...
Provided by IBM
