3 Steps to Creating Personalized Customer Support Experiences
Source: Citrix Online
This Service & Support Professionals Association (SSPA) White Paper reveals strategies for creating personalized customer experiences, including:
- Establishing reward programs for outstanding relationship skills
- Implementing a multi-channel personalization focus
- Adding quality-monitoring software for training and review
| Format: | Size: | 0.00 | |
| Date: | Feb 2008 |
