3200 Business Process Management And Outsourcing
The component of business responsible for selling products or services is the sales force. The workers of a sales force must hold specific requirements if they wish to be successful. First and foremost, salespeople need to have the skills and capabilities necessary to foster sales. Second, they must be equipped with exceptional customer knowledge. This requires identifying target groups, researching customers, and maintaining customer contacts while incorporating an effective Customer Relationship Management (CRM) system. Sales representatives often require access to tools that will enable them to be successful in these areas.