7 Habits of Highly Effective Contact Centers and Help Desks
Source: eGain Communications
More than a decade ago, Stephen Covey wrote about seven key habits that can help people elevate their personal and professional effectiveness in a ground-breaking book. These habits are equally relevant to contact centers and help desks, and can help dramatically boost their effectiveness and efficiencies, while enhancing customer relationships and business growth. This white paper explains how these habits apply to contact centers and help desks, and provides tips, success stories, best practices distilled from decades of experience and new ideas to take your contact center and help desk performance to the next level. Learn and use these powerful secrets to get ahead of the competition!