7 Tips for Negotiating Win-Win Telecom Contracts that Don't Cost More than You Bargained

It has been a tough year for IT and telecom and the hangover promises to be around a bit longer as we take stock of the drastic reactionary measures we rushed into place to stop the cost hemorrhaging in our enterprises. Unfortunately, sourcing, normally a well-planned strategic activity was used most frequently as a hammer to slash costs in IT and telecom. As you take stock with this new year, you may be facing the reality of these seven unfortunate situations:

• The lowest price was confused with the best deal
• Costs are down, but so are service delivery quality and customer satisfaction
• Your providers have become your adversaries
• Focus on reductions has cut off paths to growth
• You closed the door on new technologies
• Innovation has become a four-letter word
• You had to abandon your vision for the sake of immediate results