A Conceptual JIT Model of Service Quality

Just-In-Time (JIT) concepts have been successfully implemented in manufacturing organizations. There is reasonable consensus among researchers that JIT is a useful and beneficial approach to reduce the manufacturing costs while simultaneously improving the quality of a product. However, all reported instances of successful and unsuccessful JIT practices lie with in manufacturing settings. However, these JIT concepts and tools, originally developed in the manufacturing domain, can be identified, analyzed and altered to fit and benefit service organizations. This paper proposes a framework to improve the quality of services based on JIT concepts and practices that proved beneficial in manufacturing organizations.