A Large U.S. Bank Cuts Loan Processing Time From Days to Hours

With information stored in islands across the organization, it was difficult for U. S. bank staff to quickly and efficiently locate customer information. For example, when a client called to inquire about the status of a loan, loan advisors had to physically search through file rooms and staff desks to find the necessary information. IBM software helped the bank go beyond simple automation to optimize business processes and provide staff with access to all relevant content for each case at every step regardless of content source.