A revolutionary approach to IT service management
Source: Serena Software
Serena Service Manager helps you keep IT and business in sync.
Serena Service Manager represents a new, process-driven approach to IT service management-one that allows IT and business to work together, in harmony. With Serena Service Manager, your IT organization can automate its end-to-end IT service delivery process, provide a simple yet powerful interface to all service desk users and gain complete visibility into the status of issues across the entire service life-cycle.
Serena Service Manager delivers:
Serena Service Manager represents a new, process-driven approach to IT service management-one that allows IT and business to work together, in harmony. With Serena Service Manager, your IT organization can automate its end-to-end IT service delivery process, provide a simple yet powerful interface to all service desk users and gain complete visibility into the status of issues across the entire service life-cycle.
Serena Service Manager delivers:
- Lower total cost of ownership
- Faster issue resolution and complete visibility
- Improved user satisfaction and agent productivity
| Format: | HTML & PDF | Size: | 0.00 |
| Date: | Sep 2011 |
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