A Six-Level Model of SMS-Based eGovernment

SMS-based e-government is becoming popular in developed and developing countries as one of strategies to engage more citizens to use e-government services. However, there is no study predicting and explaining the acceptance of the SMS-based e-government. This paper is one of a series of three-papers investigating the opportunities and popularity of SMS-based e-government as a background of a current research project that endeavours to develop an SMS-based E-Government Acceptance Model (SEGAM). This paper presents current advances in the popularity of SMS-based e-government among local authorities in developed and developing countries by investigating to what extent SMS-based e-government could deliver existing Internet-based e-government services, and more importantly, whether these services can fulfil the actual needs of e-government services users.