A Six Sigma Approach to Efficient Retail Banking Operations

In 2007, a major bank embraced Iontas' Focus software suite as part of its Six Sigma initiative to streamline front-office operations. The bank was experiencing high turnover and struggling with varied execution styles among tellers. Compounding the challenges, the bank had no baseline metrics on teller activities that they could use to help normalize processes. The bank needed to understand who the best performers were and how they achieved that distinction. Through a premier Iontas partner, the bank seized the opportunity to capture all data on processes within the retail banking environments using Iontas' Focus software suite. Focus provides the real-time visibility into their process execution that the bank needed to identify and promote best practices.