A Subsidiary of a Large Mobile Telecommunications Corporation Needed to Capture Complex Business Processes to Enhance Employee Collaboration and Knowledge Sharing

Because determining the requirements for a workflow process was the main bottleneck, the China Research Lab worked with IBM Global Business Services to capture eight key business processes using role-based business modeling - and they finished outlining the requirements in less than two weeks. Researchers interviewed each ZMCC department to determine its particular needs and develop a global view of the entire business process. IBM Global Business Services designed and implemented a business-to-employee portal to facilitate internal management and information sharing. IBM's China Research Lab used a service utility to compile and analyze key business processes and quickly put them to work.