AAA New York Shifts Membership Services Into High Gear With Avaya Services

AAA New York had grown dramatically during the past years to 12 offices throughout New York. Each office was served by a separate communications system, and all systems came from a variety of vendors. Managing and maintaining these disparate systems was costly and time-consuming. Services for its members were also difficult to broaden and enhance with limited insight into its multiple contact centers. An all-IP telephony communications solution comprised of Avaya Servers powered by Avaya Communication Manager now serves all AAA New York offices. Employees now benefit from company-wide messaging that is easily accessible from the road, using Avaya Modular Messaging with one-X Speech.