AbeTech Tackles Fast Growth With Integrated Technology System
As happens with many fast-growing firms, AbeTech expanded rapidly through a collection of disparate technology systems. AbeTech realized that with so many different repositories of data, the entire process of working with customers was not as efficient as it could be and decided a unified approach would benefit their business as well as their customers. Doing so would streamline the company's processes allowing for greater workflow and provide employees with tools to improve customer experience. AbeTech sought a way to integrate its data to provide the visibility, speed and accuracy it needed to compete as a fast-growing business. The company worked with Microsoft Gold Certified Partner Olsen Thielen Technologies (OTT) of Minneapolis/St. Paul to develop a customer relationship management strategy to achieve these goals.