Above and Beyond Change Management
Source: Hewlett-Packard (HP)
In this paper, five main design questions are introduced for Change Management that are not (directly) addressed by ITIL. For every question a proposed solution is described that is based on best practices from Hewlett-Packard. Most of the solutions are part of the standard Change Management process guide that Hewlett-Packard has developed based on ITIL and as part of the ITSM Reference Model.