Advanced Customer Services Answer the Call for Alltel

As the owner and operator of America's largest wireless network, Alltel answers to more than 11 million customers. When so many customers depend on a wireless service, it is important to keep its critical systems functioning seamlessly. Even a minor outage can be devastating to the company's reputation. It's for this reason that Alltel turned to the Oracle Solution Support Center - one of Oracle's Advanced Customer Services. An enhancement to Oracle Premier Support, Advanced Customer Services gives customers a choice of flexible, proactive support services to suit their specific needs. Since 2003, Alltel has relied on the Solution Support Center, the most comprehensive of these packages, to optimize and enhance its Oracle environment.