Airline Crew BPO ? Market Potential and Offering Development Methodology
Source: Tata Consultancy Services
The increasing fleet of global commercial airlines and the resulting rise in the number of flight and cabin crew make crew management imperative for airlines. Efficient crew management helps reduce operational costs and ensures timely creation of crew pairings and roster, accurate manpower planning and effective crew utilization with adherence to industry rules. Airlines also benefit from a higher crew satisfaction index, which leads to enhanced customer experience. By outsourcing this crucial back office process, airlines gain the twin advantage of cost savings and quality services.