All-in-One Service Management Defends Law Firm From Service Disruptions

In a top litigation firm like Jenner & Block, attorneys routinely handle cases in the multimillion-dollar range. They often spend a substantial portion of their day working in document management or e-mail applications in order to serve their clients. If these systems experience any service disruptions, however, there can be significant financial repercussions. That's a situation the IT department at Jenner & Block wanted to avoid as the firm underwent several high-profile projects, including the consolidation of four datacenters and the installation of a VoIP telephone system. The need to ensure successful rollouts led the IT department at Jenner & Block to look for an all-in-one service management solution. The firm turned to Compuware Vantage for end-to-end visibility into its systems.