Allianz Life Insurance Improves Service Levels While Achieving Cost Savings by Outsourcing Operations to TCS
Source: Tata Consultancy Services
Allianz Life Insurance Company wished to concentrate on its core business and free up resources to focus on relationship-based activities rather than processing regular transactions. It therefore called on TCS BPO to take on the servicing of all business units, including new business, policy administration, policy holder benefits, claims, and agency services. The TCS BPO team set up an offshore operations team for Allianz that focused on improving efficiency and better process adherence. TCS began the engagement by studying the operations of Allianz and established detailed documentation of all the processes in the East Campus. These documents and artifacts identified all activities that could be handled remotely and also highlighted the hand-offs and workflow needs, thus minimizing the risk of disrupting the operations of a campus.