Almacenes Olimpica Chain, Timely Service Management of Their Internal and External Customers

Almacenes Olímpica chain of drugstores, supermarkets and hypermarkets was founded in Colombia in 1953 with a drugstore located on Calle de las Vacas in Barranquilla. After a detailed market study for existing solutions, Almacenes Olimpica chose a CA Incident and Problem Management solution for its help desk management. They chose CA because: CA has modular and application integration capacity, CA's global leadership and experience, as well as the functionalities were aligned with Olimpica objectives.