An ITIL-Based Solution to Record and Retrieve Tacit and Explicit Knowledge Based on Giga Knowledge Management Framework in the SME Companies
Source: Universiti Teknologi Malaysia
ITIL is the most widely used IT framework in most organizations in the world now. Every public and private IT organization tries to adopt ITIL into its own business and implement it because there are a lot of different kinds of information and activities in the organizations that should manage. There is a possible solution to record and retrieve those founded information in the ITIL-based repository which its name is Configuration Management Data Base (CMDB). Also SME companies have high impact on business market, today. SME's are engines of developing the economy of developing countries.