AppLabs Case Study: Blackboard

Blackboard Inc. (NASDAQ: BBBB) is a leading provider of enterprise software applications and related services to the education industry. In 2003, as Blackboard's business was burgeoning, the company was under mounting pressure to develop new e-learning products to satisfy its increasingly mature customer base. Blackboard's principle aim was to get these new products out to market quickly to meet demand. Due to the volume of testing, Blackboard selected two quality assurance consultancies to work with. They believed that the testing burden would be more easily shared across two suppliers but complications arose from managing multiple testing partners. So the decision was taken to opt for one supplier. AppLabs was selected based on its responsiveness, its high quality of work and its offshore capability.