Application of CCPM (Critical Chain Project Management) to Generate Gains for Industrial Customers
CCPM (Critical Chain Project Management) is a Project Management Methodology based on Theory of Constraints (TOC). This paper summarizes the application of this methodology to the software services projects for the industrial customers. The gains due to the application of this methodology for both fixed cost and T&M (time and material) type of projects are passed on to the customers in the form of value add or direct tangible benefits. The main aim is to be able to deliver "More in same" or "More in less" to the demanding industrial customers and hence to achieve the customer delight/ satisfaction.